Veterinary Receptionist - Care Coordinator

PetVet Care Centers' Veterinary Referral Associates is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Candidate MUST have experience working in a veterinary hospital
• Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail, or service business
• Candidate must have a high school diploma or equivalent.
• Must have sound decision-making skills and be able to multi-task while working in an environment of stress
• Excellent communication and client service skills
• Ability to work individually and in a team-oriented environment
• Ability to take direction
• Ability to handle money accurately and honestly
• Be well-groomed and organized
• Be friendly, outgoing and people-oriented

Duties Include: Client service, answering telephones, making appointments, maintaining electronic medical records, pharmacy and retail sales, maintenance/housekeeping, financial responsibilities such as collecting deposits/payments and balancing cash drawer

Preferred Skills (Nice to Have)

• Experience with Cornerstone is a plus!
• Experience in specialty/emergency veterinary medicine

Schedule:

• Mid Shift
• Two available schedules: 
  • Monday, Tuesday: 8AM-4PM;
    Wednesday: 7AM-4PM;  
    Thursday, Friday: 7AM-3PM   

OR

• • Sunday 10AM-10PM                                                                                                                                                                                                                                                                                                                                                                         Monday, Tuesday, Wednesday: 4PM-10PM

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range 18 - 25 USD