Dispatcher Supervisor

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science,securityand sustainability. Our people apply undaunted curiosity, relentlessambitionand boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety,collaborationand well-being are integral to success.

Summary:

Supervises daily dispatch operationsand responsible for respondingappropriate equipmentor personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services.Identifiesand dispatchesappropriate units;complies withUSAP policies and procedures to ensure the safety of all public safety responders and the public.

Position Responsibilities:

• Responsible formaintaininga safe workplace and ensuring that safety is the highest priority in the workplace.

• Complies withall Environmental Health & Safety and Quality Assurance requirements and goals. Provide documentation to these divisions as necessary to ensure adequate and legal documentation.

• Reviews,modifies, andmaintainsaccuracy of pertinent departmental policies and procedures.

• Under the direct supervision of the fire chief, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department.  This includes theday-to-dayoperation of the fire department dispatch center, including but not limited to; all base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers both 9-1-1, and administrative phone lines, VHF radios and fire alarm receiving system.

• Provides direct supervision of all subordinate communication coordinators (dispatchers).

• Provides training of all subordinate communication coordinators (dispatchers).

• Provides quality assurance feedback and coaching to all subordinate communication coordinators (dispatchers).

• Creation and maintenance of schedule providing 24hr coverage of communications center.

• Supervises and performs operator maintenance on all base station, portable and mobile radios, computers, printers, copiers, faxmachinesand pagers.

• Coordinates, schedules, andmonitorstechnical maintenance of all base station, portable and mobile radios, computers, printers, copiers, faxmachinesand pagers withappropriate technicians.

• Supervises, schedules work andmonitorsthe performance of subordinate dispatchers.

• Submits software recommendations.

• Provides support departmental personnel computer and communications requirements as tasked.

• Handles confidential matters (personnel actions, management reports,etc)in accordance withmanagement policy.

• Responsible for communicating with and monitoring emergency service personnel.  (Fire Fighters, SAR, fire Technicians, Medical staff, Spill Response personnel, etc.)

• Answers 9-1-1 and other phone lines taking both emergency and non-emergency calls for service.

• Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians asappropriateand creates corresponding service requests for technicians.

• Answers and routes off-continent phone calls for work related and emergency contact purposes.

• Tracks dispatch createdservice requests for FEMC emergency work-orders.

• Accurately and efficientlymaintainvarious logs in avariety of formats.  (Software, Excel spreadsheets, Word documents, Power Point programs, etc.)

• Coordinates international communications and relays information toappropriate agencies.  Handles sensitive information in a confidential manner.

• Interacts with the National Science Foundation, military, and other agency officials, both over the phone and in person, in a professional and tactful manner.

• Coordinates radio communications asrequiredduring SAR or mass casualty events/drills.

• Notifies communications technicians when equipment malfunctions or failures occur.

• Maintains knowledge of, and tracks, all outdoor recreational travel, including contacting SAR and the SAR Response Team when guidelines dictate. 

• Provides near and deep field science team party communication education.

• Maintains Communication and information plan for near and deep field science team party throughout Austral Summer Season.

•  Provides communication support to personnel in the field.

• Monitorsvehicletravel away from station during winter and win-fly.  Initiates SAR procedures asrequired.

• Works a varied schedule to ensure 24/7 coverage of the communications center. This includes working weekends,nightsand holidays.

• Performs other duties as assigned by theon-dutyCaptain.

RequiredEducation, Experience, Certificates and Licenses:

• High School diploma orGED

• Minimum of five years diversified experience in dispatch radio operations and communications technology isrequired(Fire, EMS, and/or Law Enforcement) 

• At least twoof the fiveyears’experience must be in asupervisoryrole,or two yearspreviousexperience as a Dispatcher with the Antarctic Fire Department.

• Incident Command System (ICS) 100 and 200 certifications arerequiredfor offer consideration (training offered through FEMA).

• Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification.

ExpectedSkills and Competencies:

• Computer skillsrequired, including Word, Excel,PowerPoint,and e-mail applications. Good judgment and exceptional communication skills. 

• Must have an ability to independently prioritize requests by level of urgency.

• Must have the ability to work unsupervised andpossibly aloneduring various levels of urgency and call volume.

• Complies withapplicable safety, environment, health, and waste management policies and procedure.

Physical and/or Other Requirements:

• Willingness and ability to deploy to Antarctica for extended periods 

• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

• Successful completion of drug screening and background check required by employer

• Successful completion of Federal Background Check required by the NSF

• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position. 

• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position. 

• Mustparticipatein community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safetyobjectives. 

• Valid Driver’s License issued in the United States

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain andmaintainfacility credentials/authorization. Note: US Citizenship isrequiredfor facility credentials/authorization at this work location.

Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing andmaintaininga safe work environment. Asappropriate, each employeeis responsible forcompleting all training requirements and fulfilling all self-aid/buddyaid responsibilities,participatingin emergency response tasks, and serving on safety committees and teams.

Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policiespertaining tojob.

We are an equal opportunityemployerand all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amentum is a drug free workplace.

by law.Amentumis a drug free workplace.