Kettering Health

Faith-based nonprofit healthcare network

Patient Account Rep 1 - PFS Hospital

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMiamisburg, OH, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of experience in medical billing, collections, or a related area is required.
Knowledge of medical billing and coding principles, including CPT and ICD-10, is required.
Familiarity with insurance verification and claims processing is required.
Ability to use billing and practice management software, such as Epic or similar systems, is required.
Strong attention to detail and accuracy in data entry are required.
Effective written and verbal communication skills are required.
Ability to resolve account discrepancies and provide customer service is required.
Basic math and reconciliation skills are required.
Understanding of HIPAA and patient confidentiality requirements is required.

Responsibilities

Support patient care access and operational reliability by performing billing and collections functions within the revenue cycle.
Ensure accurate processing of claims, payment posting, and patient account resolution.
Provide clear communication to patients while maintaining regulatory compliance.
Carry out all job responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program.
Perform other duties as assigned.

Desired Qualifications

An associate's degree or coursework in healthcare administration, business, or a related field is preferred.
Experience in a healthcare setting with knowledge of medical billing software and insurance processes is preferred.
A coding certification, such as CPC, or a related credential is preferred.

Job Details

PFS Hospital | Miamisburg | Full-time | First Shift

Responsibilities & Requirements

The Patient Account Rep I supports patient care access and operational reliability by performing billing and collections functions within the revenue cycle. This role ensures accurate processing of claims, payment posting, and patient account resolution, while providing clear communication to patients and maintaining regulatory compliance. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

High school diploma or equivalent.

Required Work Experience:

1-2 years of experience in medical billing, collections, or a related area.

Skills:

Knowledge of medical billing and coding principles (CPT, ICD-10).
Familiarity with insurance verification and claims processing.
Ability to use billing and practice management software (e.g., Epic or similar systems).
Strong attention to detail and accuracy in data entry.
Effective written and verbal communication skills.
Ability to resolve account discrepancies and provide customer service.
Basic math and reconciliation skills.
Understanding of HIPAA and patient confidentiality requirements.

Preferred Qualifications

Preferred Education:

Associate's degree or coursework in healthcare administration, business, or related field.

Preferred Work Experience:

Experience in a healthcare setting with knowledge of medical billing software and insurance processes.

Preferred Licenses, Certifications, and Registrations:

Coding certification (e.g., CPC) or related credential.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

About the Company

Kettering Health

Faith-based nonprofit healthcare network

Kettering Health is a faith-based, nonprofit healthcare system serving western Ohio with 14 medical centers, 120 outpatient locations, and the Kettering Health Medical Group. It delivers medical care through a network of physicians and clinics, offering primary, specialty, urgent, inpatient, and outpatient services coordinated across sites. The organization distinguishes itself by combining clinical care with its mission to live God’s love, emphasizing compassionate, community-focused service. Its goal is to elevate the health, healing, and hope of the communities it serves in alignment with its faith-based mission.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Kettering, OH
Founded: 1964

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