Outbound Team Leader
JD.com
Outbound Team Leader
JD.com
E-commerce, logistics, and technology platform
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
JD Logistics is seeking an enthusiastic and results-orientedWarehouse Outbound Team Leaderto oversee and motivate a team of outbound warehouse associates. You will be responsible for ensuring daily outbound targets (order picking, packing, sorting, and dispatching) are met or exceeded, fostering a productive and safety-conscious work environment, and driving continuous improvement in outbound warehouse operations.
Lead, coach, and motivate a team of outbound warehouse associates to achieve individual and team performance targets (productivity, accuracy, on-time dispatch).
Monitor team performance, analyze operational data (e.g., picks per hour, error rates, cutoff time adherence), and provide regular feedback and performance reviews.
Develop and implement effective outbound standard operating procedures (SOPs) and exception-handling processes to maximize accuracy and timeliness.
Train new team members on WMS systems, warehouse layout, picking/packing techniques, safety protocols, and company policies.
Ensure adherence to quality standards (e.g., packaging specifications, label accuracy, load verification) and compliance with safety and operational procedures.
Resolve escalated order discrepancies or operational issues (e.g., damaged goods, misships, shortages) and guide team members on complex floor-level problems.
Collaborate with other warehouse functions (e.g., inbound, inventory control, systems support) and transportation teams to optimize the overall fulfillment process.
Prepare and present regular reports on team performance, operational challenges, and improvement initiatives to the Warehouse Manager.
Identify and implement opportunities for process improvement (e.g., pick path optimization, wave strategy adjustments, equipment upgrades) and efficiency gains within the outbound team.
Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, or a related field (or equivalent practical experience).
Proven track record of achieving and exceeding outbound KPIs (e.g., order cycle time, accuracy rate, cutoff time adherence).
Excellent leadership, coaching, and motivational skills for a floor-level operational environment.
Strong communication, interpersonal, and problem-solving abilities.
Ability to analyze operational data (e.g., backlog rates, pick path efficiency, wave completion rates) and make data-driven decisions.
Strong problem-solving skills and the ability to handle high-pressure situations (peak seasons, equipment failures, short-staffing) effectively.
A proactive, results-oriented, and customer-focused mindset.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
JD.com is a large Chinese e-commerce company that sells products directly to consumers and hosts a marketplace where third-party sellers list items. The company relies on its own extensive logistics network to store, pick, pack, and ship orders quickly, offering options such as same-day and next-day delivery. Its platform combines an online store, a marketplace, and technology-enabled services to support its retail and logistics operations. Unlike many competitors, JD.com owns much of its logistics infrastructure and emphasizes supply chain technology to control quality, speed, and efficiency across its products and services, including electronics, healthcare, and property development ventures. The goal is to be a leading, integrated e-commerce and technology platform in China, continually expanding its logistics capabilities, technology solutions, and services for both consumers and third-party sellers.
Explore more opportunities at JD.com