Data Protection Counsel

Updated on 6/11/2024



1,001-5,000 employees

AI-powered customer service solutions provider

Senior, Expert

Chicago, IL, USA

  • 5-10 years relevant experience as an attorney with a law firm or in-house legal department advising a multinational SaaS company on global data privacy regulation and laws
  • Deep experience with global privacy regulations, including GDPR, the ePrivacy Directive, and CCPA-CPRA
  • Working understanding of Australian Privacy Act, HIPAA, PIPEDA, and desire to learn LGPD and upcoming regulations
  • Working understanding of the EU AI Act and other developing regulatory laws associated with AI data governance
  • Foundational knowledge of key security programs such as SOC2, ISO, and HIPAA
  • CIPP/E or CIPP/US certification
  • Illinois state bar licensed attorney or ability to be registered as in-house counsel if licensed in another jurisdiction
  • Provide a wide range of subject matter expertise and resource on privacy, security, and data protection
  • Work with teams worldwide on various privacy, security, and compliance initiatives
  • Partner very closely with your colleagues on Intercom’s legal team on cross-functional projects with privacy and regulatory compliance implications
  • Draft external notices and disclosures, and manage/update data protection and privacy-related internal and external policies and procedures to ensure compliance with global laws and regulations related to data protection
  • Provide guidance and interpretation on legal requirements to the engineering and product teams for privacy-by-design and security-by-design initiatives
  • Respond to customer, vendor, and employee questions about their individual data rights and Intercom’s processing activities
  • Draft and manage data protection impact assessments
  • Own data-related contractual templates and train Commercial Legal team on negotiation playbook and regulatory updates
  • Analyze privacy law developments and provide analysis and guidance for implementation into business processes
  • Counsel and advise commercial teams and business partners on data protection related provisions in contracts
  • Keep up with industry guidelines and best practices on data management and how they apply to Intercom’s offerings
  • Support projects in other key data protection-related compliance areas such as Code of Conduct, new product analyses and initiatives, risk management, cyber insurance, and security incidents

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.