Service Management Analyst - Spare Parts Management

Role Description:

We are looking for SAP-skilled professionals to join Accenture's Smart Aftersales Service practice, focused on Spare Parts Planning & Logistics Management – a priority growth capability within our Global Network Aftersales organization, where SAP expertise is the primary hiring driver.

In this role, you will work on service parts planning, warehouse and logistics execution, order fulfillment, and master data management for aftersales clients across asset-intensive industries. You will collaborate with leadership and peers to deliver best-practice SAP-based supply chain and logistics solutions and contribute to the development of new assets and offerings for our global COE.

Focus will be on applying SAP EWM, SAP SD, and SAP MM to spare parts segmentation, inventory optimization, warehouse operations, and order-to-cash processes, alongside master data management (MDM) and data migration for the aftersales value chain. SAP Service Module experience is a strong plus.

Key Responsibilities include:

• Deliver and/or lead SAP EWM, SD, and MM workstreams addressing inbound/outbound logistics, warehouse structure design, inventory management, order-to-cash processes, pricing, billing, and customer service for our clients across the globe.

• Drive spare parts planning activities: demand forecasting, parts segmentation, inventory optimization, and fulfillment & logistics execution.

• Lead or support data migration and harmonization activities (e.g., LSMW, SAP BODS, or equivalent tools), ensuring clean master data and a seamless transition to SAP S/4HANA.

• Lead or participate in workshops, blueprinting, and fit-gap analysis to align SAP solutions with client-specific spare parts and logistics processes; own delivery quality against client KPIs.

• Interface with client teams to gather requirements, document business processes, and lead or support solution walkthroughs and demos.

• Work closely with technical teams (ABAP, Basis, Integration) to support end-to-end solution delivery.

• Contribute to business development / RFP responses and opportunity shaping to expand Spare Parts Planning & Logistics offerings.

• Build reusable assets, accelerators, and frameworks for spare parts planning, inventory management, and logistics; mentor junior team members as applicable.

Preferred Experience

• 3–10 years of experience in aftermarket / aftersales service operations, supply chain, or logistics, including exposure to SAP-based environments.

• Hands-on experience in SAP SD and SAP EWM, gained through project delivery, support, or configuration work (SAP MM a plus; SAP Service Module experience a strong plus).

• Exposure to, or techno-functional experience integrating, master data management, data migration, and inventory/warehouse processes with underlying SAP technology solutions.

• Ability to support or lead client workshops, fit-gap analysis, documentation, and requirement gathering, scaled to level.

• Experience contributing to business development, RFP responses, or opportunity shaping in a consulting context is a plus at the Consultant level.

Your experience counts:

• Deep domain expertise in SAP based projects across industries

• At least partial consulting experience as a MUST

• Experience in some of the industries like: Industrial, Med-Tech, Oil & Gas, Life Sciences etc

• Exceptionally organized

• Detail oriented

• Strong communication skills

• Proactive and able to work independently

• Sensitivity and skill at working with different cultures and styles

• A highly motivated self-starter

• Engineering background with MBA preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.