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Mercier Consultancy Group

German Speaking Customer Experts For Software Company

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €21k

About the Job

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • Advanced proficiency in English is required to communicate within the multicultural office environment.
  • A valid EU passport or a valid work permit for Greece is required.
  • A strong interest in software technology and social media platforms is required.
  • Problem-solving ability and capacity to work in a fast-paced environment are required.

Responsibilities

  • Provide technical support and consultancy to users of the software company's social media platforms.
  • Monitor and analyze digital trends to support an optimal user experience within the software environment.
  • Resolve inquiries through live chat, email, and social media channels, focusing on user satisfaction.
  • Maintain detailed records of user interactions and escalate technical issues to internal engineering teams.
  • Collaborate with cross-functional teams to improve software features and user safety protocols in the social media space.
  • Deliver professional, empathetic, and efficient communication to support the brand's reputation.

About the Company

Company size
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Total funding
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