Jira Administrator

Why This Role Matters

Jira is central to how teams across Datavant plan, prioritize, support, and deliver work. As our organization grows, employees need a dependable, intuitive, and well-governed platform that helps them move quickly without creating unnecessary complexity.

As a Jira Administrator, you will support the day-to-day operation of our Atlassian environment and help ensure users receive timely, effective support. You will work with experienced platform administrators and business partners to translate common user needs into practical configurations, maintain accurate documentation, and continuously improve the Jira experience.

This is an opportunity to build deep Jira administration expertise while contributing to a platform that supports execution across a complex, rapidly scaling organization.

In this role you will

• Provide day-to-day administration and user support for Jira and related Atlassian products, primarily Jira Service management, in addition to Jira Software/Confluence where applicable.
• Receive, triage, and resolve platform requests and incidents, escalating complex technical issues when appropriate.
• Create and maintain forms, projects, issue types, workflows, screens, fields, filters, dashboards, notifications, and permission configurations under established standards.
• Support user access, groups, project roles, and permissions while following least-privilege and access-control practices.
• Help build and maintain Jira automation rules that reduce manual work and improve consistency.
• Use JQL, dashboards, and reports to help teams understand their work and improve data quality.
• Test configuration changes in a controlled environment and support release and change-management activities.
• Maintain administrator documentation, configuration records, user guides, and knowledge-base articles.
• Deliver guidance and basic training to help users adopt Jira effectively and follow platform standards.
• Identify duplicate fields, outdated configurations, incomplete data, and other opportunities to improve platform usability.
• Collaborate with teams across the United States, Ireland, and other locations to understand their needs and provide a consistent support experience.

What You Bring

• Three years of experience working with Jira, enterprise SaaS administration, business systems, IT support, or a related discipline.
• Foundational knowledge of Jira concepts such as projects, issue types, workflows, screens, fields, permission schemes, JSM forms, notification schemes, and project roles.
• Experience using JQL, filters, dashboards, or reports to organize and present information.
• An understanding of structured support processes, including request intake, incident triage, documentation, and escalation.
• Strong attention to detail and the discipline to test and document changes before they are introduced into production.
• A service-oriented mindset and the ability to communicate clearly with both technical and nontechnical users.
• Curiosity, sound problem-solving skills, and a willingness to learn unfamiliar tools and configurations.
• An appreciation for security, privacy, and responsible access management in a regulated environment.
• The ability to manage multiple requests, communicate priorities, and follow through on commitments.
• Exposure to Jira Service Management, Confluence, automation, or Atlassian Marketplace applications is a plus.
• Relevant Atlassian training or certification is a plus but not required.

Success Looks Like

Within your first six months:

• Standard administration and support requests are completed accurately and within agreed service expectations.
• Users receive clear, helpful guidance and know where to go for Jira support.
• You can independently complete common project, workflow, dashboard, access, and configuration changes within established guardrails.
• Platform documentation is current, practical, and easy for other administrators and users to follow.
• Configuration changes are consistently tested, documented, and implemented without avoidable disruption.
• You have identified and delivered several small improvements or automations that reduce manual work.
• You are developing trusted relationships with platform administrators, business partners, and Jira users across Datavant.

Join Our Team at Datavant Ireland – A Galway-Based R&D Technology Center

Datavant Ireland is an innovative R&D technology center based in Galway, dedicated to solving complex technology challenges with a purpose. We are looking for talented technical professionals who are product-minded and eager to make an impact. If you are passionate about developing cutting-edge solutions and want to be part of a growing team, we invite you to explore the exciting career opportunities at Datavant.

Careers at Datavant offer the opportunity to apply your technology and problem-solving skills toward a vision that every healthcare decision is powered by the right data, at the right time, in the right format. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people who are ready to move the needle and build on our success.

We provide team members with a robust total compensation package that includes:

• Competitive, equitable salary.  
• Comprehensive benefits.
• Pension contribution.
• Flexible, Hybrid work environment.