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IEHP

Nonprofit public health plan for the Inland Empire

Director Health Plan Product Management

Product ManagementPosted on Nov 5
Full-timeRancho Cucamonga, CA, USA$169.3k - $232.8k /yr

About the Job

Requirements

  • A minimum of eight years of experience leading health benefit plan development or implementation is required.
  • Experience with health plan operations is required.
  • Experience working within a matrix structure to deliver results is required.
  • Product management, strategic planning, and project management experience is required, including demonstrated success launching products through the full lifecycle from concept ideation through launch while leading cross-functional collaborative teams.
  • A bachelor's degree from an accredited institution is required, or four additional years of relevant work experience beyond the stated minimum experience requirement.
  • Advanced knowledge of Medicare Advantage, D-SNP, and other government programs, including health plan development, management, and implementation principles and practices, is required.
  • Advanced knowledge of health plan operations and regulatory and compliance requirements for Medicare Advantage and D-SNP, with working knowledge of Covered California and commercial products, is required.
  • Advanced knowledge of the organization's current products, the competitive landscape for developing market strategies, and product development lifecycle discipline is required.
  • Skilled use of Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, Access, and Project, is required.
  • The ability to collect and analyze information and recommend solutions using data- and experience-driven decisions is required.
  • The ability to work in a complex, rapidly evolving environment requiring high initiative, make quick adjustments to project deadlines or assignments, and work independently and collaboratively is required.
  • The ability to prioritize and manage multiple projects with competing deadlines, interact effectively at all organizational levels, and negotiate and resolve complex and sensitive issues with diplomacy and persuasiveness is required.
  • A valid California driver's license is preferred.
  • Excellent interpersonal and motivational skills, organizational skills, attention to detail, and verbal and written communication skills are listed as qualifications.

Responsibilities

  • Apply in-depth knowledge of product benefits, coverage, and regulatory requirements for Medicare and D-SNP products.
  • Lead ideation, planning, and implementation of new or enhanced benefits, products, programs, or pilots across the organization.
  • Provide research and analysis to executives and leaders to inform strategic direction for Medicare and D-SNP products.
  • Develop, design, and manage product lifecycle activities and specific strategic initiatives.
  • Develop the product roadmap, define scope and execution priorities, collaborate with stakeholders in a matrixed environment, and coordinate cross-functional execution.
  • Identify execution risks, manage project changes and scope as needed to meet business objectives, recommend mitigation and contingency plans, and drive changes that protect product integrity, service excellence, and efficiency.
  • Lead the annual product launch by providing product expertise to internal and external stakeholders; partner with sales, marketing, growth, and retention teams; coordinate with delegated vendors and frontline staff; deliver benefit training; explain benefit design; and oversee the development and distribution of member materials.
  • Direct the creation of sales and marketing collateral, program talking points, product education, and configuration and benefit display requirements.
  • Develop training materials and conduct annual and ongoing product training as needed.
  • Coordinate product modifications and updates with relevant divisions and departments as Medicare and D-SNP benefits and plan designs change due to regulatory or business requirements.
  • Cultivate working relationships across the organization to collaborate on identifying, assessing, and prioritizing upstream and downstream impacts of Medicare and D-SNP product initiatives.
  • Build and oversee the product manager team and provide training and skills development to support product and growth strategies.
  • Hire, train, and manage support staff; monitor and evaluate outcomes; and conduct team member performance reviews according to organizational guidelines.
  • Perform other duties as required to support health plan operations and department business needs.

Desired Qualifications

  • Experience working with Covered California products is preferred.
  • A master's degree from an accredited institution is preferred.
  • A valid California driver's license is preferred.

About the Company

IEHP

Nonprofit public health plan for the Inland Empire

IEHP is a nonprofit public health plan that connects residents of California's Riverside and San Bernardino counties with health coverage and care. It administers Medi-Cal coverage for eligible low-income residents, IEHP DualChoice for people with both Medicare and Medi-Cal, and IEHP Covered plans through Covered California. Members receive care through a network of doctors and other providers, with dedicated care teams for those who need extra support. Its community wellness centers run free fitness classes and health workshops, and it connects residents with food and housing resources. IEHP began operating in 1996 and is headquartered in Rancho Cucamonga, California.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Rancho Cucamonga, CA
Founded
1996

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