Call Center Representative - Customer Service, Business Development
About the job
- A high school diploma or GED is required.
- At least two years of related work experience is required.
- Effective communication skills are required.
- Interest in and understanding of technology products and services is required.
- Candidates must be able to sit for long periods and perform occasional filing-related lifting, bending, and standing.
- Candidates should be able to take feedback and criticism to improve productivity and character.
- Follow up on distributed leads.
- Generate store traffic and contribute to market success.
- Handle customer inquiries by phone and text.
- Support the sales force by generating sales leads.
- Follow communication scripts when handling different topics.
- Research required information using available resources.
- Provide customers with product and service information.
- Work in a professional office environment using standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
- Previous office experience.
- Proficiency in Microsoft Office.
- Knowledge of customer service principles and practices.
- Experience in a call center or customer service environment.
- Data entry and typing skills, including 10-key proficiency.
- A college degree is preferred.
About the company
Cellular Sales is a Verizon premier retail partner that sells the latest smartphones, tablets, smartwatches, and accessories from top brands. Its primary business is in-person consumer sales and service, guiding customers to choose devices and plans that fit their needs, with a strong emphasis on customer experience and product knowledge. The company operates through nearly 800 stores across 41 states and focuses on training its team to provide expert support, helping customers connect with the right devices and services. Compared to competitors, Cellular Sales distinguishes itself with a nationwide footprint, hands-on customer service, and a culture of collaboration and growth, supported by a compensation structure that rewards performance. Its goal is to deliver better experiences by investing in people and giving customers clear guidance and support so they can get the best value from Verizon products.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Knoxville, Tennessee
Founded
1993
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Simplify's Take
What believers are saying
- Verizon is selling 274 stores in 2026, expanding Cellular Sales footprint immediately.
- Cellular Sales keeps recruiting through active nationwide openings and talent-network funnels.
- Newsweek recognition and recent store conversions support hiring, customer trust, and partner leverage.
What critics are saying
- Cellular Sales faces decade-long wage litigation over misclassified Verizon salespeople in New York.
- Employee reviews describe 60-hour weeks, commission chargebacks, and toxic culture, hurting retention.
- Verizon’s 274-store divestiture concentrates dependence on one carrier; any partner reset hits revenue quickly.
What makes Cellular Sales unique
- Verizon’s agent model lets Cellular Sales absorb corporate stores like Galesburg on August 16, 2026.
- Over 800 locations across 43 states give Cellular Sales national retail scale.
- Newsweek named Cellular Sales one of America’s Greatest Workplaces for 2026, twice.
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Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) Company Match
Wellness Program
Hybrid Work Options
Company News
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Cellular Sales is Verizon’s premier retail partner and have been awarded Agent of the Year for the past two years in a row.