People & Culture Manager - Learning & Development

Job Description

The People and Culture Manager (Learning & Development focused)supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. administration and delivery of key People & Culture programs. This role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service Culture and support the professional growth of our colleagues.

Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brands standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.

Salary range: $80,000 - $90,000

What you will be doing:

Learning & Training Programs:

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with the hotel priorities, brand initiatives and leadership development goals.  
• Create and facilitate engaging training sessions including leadership development, service culture, compliance and professional skills.

New Colleague Orientation & On Boarding:

• Lead the hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the

the hotel’s culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.

• Partner with department leaders to ensure effective functional on boarding and training plans for new colleagues.
• Oversee the Introductory period review process.

Leadership Development:

• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.

Service Culture and Guest experience:

• Reinforces Fairmont service standards and hospitality culture through training initiatives

• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support Service Culture recognition programs and actively participated in initiatives such as the Onipa’a Recognition Committee.
• Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.

Compliance & Required Training

• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.

• Maintain accurate records of all trainings, certification expirations, track completion through learning systems and metrics.

Learning Metrics, Reporting & Training Resources

• Track participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization of training materials, learning tools, and development resources used across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes
• Identify training gaps and recommend development opportunities.

Collaboration & Colleague support

• Partner with department leaders to identify learning needs and development opportunities.
• Partner with People and Culture leadership talent development strategies.
• Maintain strong colleague relationships and provide coaching and support where needed.

• Coordinate leadership programs, mentorship opportunities, and career development initiatives.
• Provide timely, personalized, friendly and efficient service to our colleagues.

• Have full knowledge of all resort policies.
• Create an energetic and exciting learning culture for our colleagues.
• Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
• Ability to focus attention on colleague & guest needs, remaining calm and courteous at all times.

Management in Training program:

• Oversee and coordinate the hotel’s Inspire program ensuring participants receive structured learning.
• Partner with department leaders to develop meaningful rotations and mentorship opportunities and develop plans for participants.
• Monitor participant progress and provides feedback to ensure readiness for future leadership roles within the organization.

Succession Planning & Talent Development

• Partner with the Regional Director of P&C and department leaders to support succession planning and talent development initiatives across the hotel.
• Identify high -potential colleagues and support the development of individualized growth plans to prepare them for future leadership roles.
• Assist leaders in building development pathways for supervisors and managers to strengthen the hotels ‘s internal leadership pipeline.

Colleague Communication & Engagement

• Support the implementation and ongoing management of communication platform to enhance colleague communication and engagement.
• Ensure training schedules, learning opportunities, recognition programs, and key People & Culture updates are effectively communicated.

Community Outreach and Colleague Events:

• Oversees and Champions community outreach programs led by People and Culture
• Oversees and organizes colleague signature events (Annual Colleague Party, Keiki Party, Long Service)

Schedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel. 

Qualifications

Your experience and skills include:

• Must be able to speak, read, write and understand the English language clearly to facilitate effective communications with colleagues and leaders at all levels of the organization.
• Strong verbal and written communication skills with the ability to effectively facilitate training sessions, workshops and group discussions.
• Excellent presentation and facilitation skills, with the ability to engage audiences ranging from new colleagues to department leaders.
• Ability to design clear, professional training materials, guides and visual learning tools that support colleague understanding and engagement.
• Strong PowerPoint presentation skills, including the ability to create engaging training decks, visual learning materials and leadership presentations.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Comfortable presenting to both small groups and large audiences, including leaders, managers and colleagues.
• Strong interpersonal and relationship building skills with the ability to support and coach leaders.
• Strong organizational and technical ability to maintain training records, report and learning documentation,
• Must be able to multi-task and be detail-oriented in a fast paced, high-volume environment. And strong time management skills
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Experience:

• 2-4years in training, learning and development human resources or hospitality roles with training responsibilities preferred.
• Previous experience in hotel or hospitality operations is and asset.
• Experience facilitating training sessions, onboarding programs or team development initiatives preferred.

Licenses or Certificates:           

• SHRM is an asset
• PHR is an asset
• Franklin Covey Certification is an asset
• Hospitality Leadership programs is an asset

Education:

• Bachelors’ degree in HR, Hospitality, Organizational Development, Education, or related field preferred.
• Equivalent leadership experience in hospitality or training environments will be considered.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor? You can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani