Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Overview

As a Senior Project Manager in Professional Services, you’ll play a strategic leadership role in driving implementation excellence for Genesys clients. You’ll directly engage with sales teams, cross-departmental leaders, global business units, customers, and prospects. This senior position focuses on complex project delivery while providing mentorship and matrix leadership to project teams.

Core Responsibilities

Strategic Leadership

• Lead complex, large-scale implementation projects across multiple teams.

• Provide matrix leadership to project managers on large, complex initiatives.

• Mentor and guide both sales and services leadership teams.

• Build and maintain executive-level relationships with customers and partners.

Project Excellence

• Drive successful project implementations from conception to completion.

• Create and oversee comprehensive project plans.

• Lead client meetings and executive-level engagements.

• Ensure alignment of resources to meet revenue and margin goals.

• Monitor team performance and customer satisfaction metrics.

• Serve as primary executive escalation point for service-related issues.

Growth and Innovation

• Drive growth in a diverse Professional Services organization.

• Identify and execute Project Change Requests.

• Recommend new product solutions for emerging business needs.

• Shape deals and contribute to estimation processes.

• Lead process improvement initiatives.

• Guide effective customer onboarding strategies.

Qualifications

Required Experience

• Bachelor’s degree in business, Computer Science, or related field

• 8+ years of Professional Services experience

• 3+ years of supervisory, management, or leadership experience

• Demonstrated success in project sales, delivery, and support.

• Experience leading geographically diverse project teams.

• Experience managing projects with Microsoft Project.

Key Skills

• Executive-level communication and presentation abilities

• Strong matrix leadership capabilities

• Strategic problem-solving and decision-making expertise

• Advanced project planning and execution skills

• Ability to influence across organizational boundaries.

Additional Details

• Position may require up to 30% travel to client sites.

• Remote work options available

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.