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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Clearance Specialist

Clinical Support & Patient AdministrationUpdated on Nov 12
Full-timeRemote in USA

About the Job

Requirements

  • A preferred qualification is an associate degree.
  • A minimum of two years of call center experience with collection experience is preferred.
  • Type at least 45 words per minute and be proficient in multiple computer applications.
  • Have a medical or insurance background and knowledge of Microsoft Office programs.
  • Be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
  • Reside and be authorized to work within the United States.

Responsibilities

  • Provide customer service to scheduled patients regarding cost shares and liabilities before the date of service.
  • Follow the scripted benefit verification format in the health information system benefits screen and update accounts in the workflow system with accurate documentation.
  • Select accurate medical records for patient safety and schedule appropriate procedures based on physician orders.
  • Accurately assign insurance plans, perform electronic eligibility confirmation, document results, calculate patient cost share or liability, and attempt collection by phone within 48 hours of the date of service.
  • Use appropriate systems to communicate with hospital gatekeepers, use the health information system account, and collect documentation as appropriate.
  • Meet performance expectations within 90 days of hire, including daily individual and team goals supporting achievement of 2% of net patient revenue and call score averages above 95% daily, weekly, and monthly.

Desired Qualifications

  • Be articulate, personable, dependable, and confident, with strong communication skills.
  • Be customer-service oriented and build trust and respect by exceeding customer expectations.
  • Support and follow organizational policies and procedures.
  • Demonstrate curiosity and openness to innovation, including artificial intelligence, to explore better processes and reduce friction in patient and client experiences.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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