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Trane Technologies

Global HVAC and refrigeration efficiency solutions

HR Solutions Employee Advisor

HR Operations & CoordinationPosted on Nov 9
Full-timeDavidson, NC, USA$36.3k - $52.3k

About the Job

Requirements

  • Computer proficiency in Word, Excel, and Outlook is required.
  • Experience handling inbound and outbound contact center calls, including phone soft skills.
  • Ability to assist 35 or more employees per day, with volume varying seasonally.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer focus, quality orientation, and results-driven skills.
  • Analytical and decision-making skills.
  • Availability to work flexible full-time hours on an assigned shift between 8 a.m. and 7 p.m. Eastern Time, Monday through Friday.
  • Associate degree or college degree preferred.
  • One to two years of call center, customer care, or other related customer-contact experience preferred.
  • Familiarity with change acceleration and supporting changing initiatives and process improvements is desirable.
  • Ability to facilitate partnerships across teams and organizations and build and sustain an effective team environment is desirable.
  • Ability to build customer relationships and trust by listening to customer issues and ideas, use customer feedback to improve processes and systems, and manage escalations with appropriate stakeholders is desirable.
  • Ability to manage resources, processes, projects, and systems efficiently; act with urgency; produce results; and support effective regional delivery and execution of HR services and processes is desirable.
  • Ability to work as part of a team and work independently when needed is desirable.
  • Attention to detail and commitment to quality assurance are desirable.
  • Ability to manage time, work under pressure, and deliver customer satisfaction is desirable.
  • Strong verbal and written communication skills are desirable.

Responsibilities

  • Provide frontline support for the HR Solutions Center, assisting active and retired employees with questions about health and welfare benefits, payroll, pension and 401(k), Health Progress, leaves, and corporate programs.
  • Provide accurate, current information about benefits, payroll, pension and 401(k), Health Progress, leaves, and corporate programs.
  • Identify and resolve issues related to company policy and eligibility guidelines.
  • Conduct analysis and research to resolve customer issues, aiming to close them during the first interaction when possible.
  • Follow up on customer issues to ensure prompt resolution.
  • Document each interaction accurately in the customer case system.
  • Build trust and confidence with customers while helping them overcome challenges.

About the Company

Trane Technologies

Global HVAC and refrigeration efficiency solutions

Trane Technologies focuses on climate innovation by delivering sustainable HVAC and refrigeration solutions through its Trane and Thermo King brands. It helps buildings, homes, and transportation achieve higher energy efficiency with high-performance climate control equipment and ongoing maintenance services. The company differentiates itself by offering an integrated portfolio of energy-efficient products and service contracts across both HVAC and refrigeration, backed by a commitment to sustainability. Its goal is to lower energy use and carbon emissions for customers while supporting a healthier planet.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1871

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