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Jakala

Data-driven AI marketing and analytics solutions

Microsoft Dynamics Functional Analyst

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time€30k - €50k /yr

About the Job

Requirements

  • At least 4–5 years of experience on Microsoft Dynamics 365 CRM / Customer Engagement projects.
  • Consolidated experience with Dynamics 365 Sales and Dynamics 365 Customer Service.
  • Solid functional knowledge of the Dynamics 365 platform and the ability to configure it independently.
  • Ability to gather requirements, analyze processes, and produce functional documentation.
  • Experience managing workshops with business users and stakeholders.
  • Ability to prepare and conduct Dynamics 365 demonstrations.
  • Good knowledge of Dataverse and Power Platform.
  • Ability to understand integration requirements and work effectively with technical teams while maintaining a primarily functional role.
  • Good knowledge of English.

Responsibilities

  • Analyze clients’ CRM processes, particularly Sales and Customer Service, and translate business needs into clear, structured functional requirements.
  • Lead workshops and requirements-gathering sessions with business users, stakeholders, and project teams, contributing to defining the most suitable solution.
  • Configure Microsoft Dynamics 365 Sales and Customer Service, including entities, processes, views, forms, business rules, workflows, and standard platform features.
  • Collaborate with technical teams on integrations, customizations, and development, maintaining functional oversight and alignment with business objectives.
  • Produce functional documentation, user stories, specifications, support materials, and content for design, delivery, testing, and adoption.
  • Prepare and conduct Dynamics 365 demonstrations, helping clients understand the solution and the capabilities of the Microsoft platform.
  • Support testing, user acceptance testing (UAT), training, and change adoption, helping users make effective use of the implemented solution.
  • Contribute to presales and solution design when requested, including estimating effort and defining project scope.

Desired Qualifications

  • Experience with Microsoft Dynamics 365 Customer Insights (Journeys and/or Data).
  • Knowledge of Power Apps and Power Automate.
  • Experience on complex or international CRM projects.
  • Knowledge of omnichannel scenarios, marketing automation, and customer engagement.
  • Microsoft certifications in Dynamics 365 or Power Platform.
  • Experience estimating effort and defining scope during presales.

About the Company

Jakala

Data-driven AI marketing and analytics solutions

JAKALA helps clients improve marketing and customer engagement by using data, AI, and creative expertise across strategy, technology, and operations. It works by integrating client data with media channel management to produce data-driven insights and AI-powered activations that optimize marketing plans and ROI. It differentiates itself with an end-to-end approach—from data governance and insights to activation and media management—strengthened by acquisitions like ClaraVista and GotU to broaden AI and digital media capabilities. The goal is to deliver meaningful, lasting impact by helping clients understand their customers, engage them effectively, and achieve higher returns on marketing investments.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$49.5M
Headquarters
Milan, Italy
Founded
2000

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