Full-Time

Moen Bi-Lingual

English/Spanish, Customer Service Representative

Posted on 9/4/2024

Fortune Brands

Fortune Brands

51-200 employees

Provides water, outdoor, and security solutions

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$18Hourly

+ Overtime + Bonus

Junior

Remote in USA

This position is 100% remote.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Word/Pages/Docs
Customer Service
Requirements
  • High School diploma or equivalent required
  • 2 years’ experience in a customer service environment required; call center experience preferred
  • Excellent professional communication skills required
  • Must read, write, and speak both English and Spanish proficiently
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
  • Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
  • Must be available for training July 29, 2024 through August 23, 2024
  • Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
  • Incumbent must meet internet speed requirements, pass background check and drug screen, have a safe and secure workspace, and follow department Remote Work Policy
Responsibilities
  • Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
  • Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories
  • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
  • Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product
  • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
  • Maintains professional composure during interactions
  • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
  • Records consumer demographics, product information, and troubleshooting efforts as required
  • Performs other duties and/or special assignments as needed

Fortune Brands Innovations operates in the water, outdoors, and security sectors, providing products that enhance living spaces and ensure safety. The company offers a range of branded products, including water solutions, outdoor products, and security systems, which are sold through retail stores, online platforms, and direct sales to commercial builders. Their business model emphasizes brand leadership and continuous innovation, allowing them to adapt to changing market demands and maintain a competitive edge. Unlike many competitors, Fortune Brands focuses on expanding its distribution channels to reach a wider audience. The company's goal is to capitalize on growth opportunities in the home improvement and commercial building markets, ensuring long-term performance and success.

Company Stage

IPO

Total Funding

N/A

Headquarters

Deerfield, Illinois

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Smart home technology integration boosts FBIN's security sector offerings.
  • Eco-friendly outdoor products align with rising consumer demand for sustainability.
  • Strategic partnership with Value Hybrid enhances digital lockout tagout solutions.

What critics are saying

  • Increased competition from Allegion and global players may pressure market share.
  • Challenges in executing the Value Hybrid partnership could delay market entry.
  • Leadership transition with Rachel Roberts may disrupt strategic initiatives.

What makes Fortune Brands unique

  • Fortune Brands leverages the Fortune Brands Advantage for market adaptability and performance.
  • The company focuses on brand leadership and innovation in water, outdoors, and security.
  • FBIN's diverse clientele includes homeowners, commercial builders, and security-conscious consumers.

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Benefits

Hybrid Work Options

INACTIVE