Full-Time

Moen Bi-Lingual

English/Spanish, Customer Service Representative

Posted on 9/4/2024

Fortune Brands

Fortune Brands

51-200 employees

Provides water, outdoor, and security solutions

Compensation Overview

$18/hr

+ Overtime + Bonus

Junior

Remote in USA

This position is 100% remote.

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Communications
Word/Pages/Docs
Customer Service
Requirements
  • High School diploma or equivalent required
  • 2 years’ experience in a customer service environment required; call center experience preferred
  • Excellent professional communication skills required
  • Must read, write, and speak both English and Spanish proficiently
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
  • Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
  • Must be available for training July 29, 2024 through August 23, 2024
  • Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
  • Incumbent must meet internet speed requirements, pass background check and drug screen, have a safe and secure workspace, and follow department Remote Work Policy
Responsibilities
  • Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
  • Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories
  • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
  • Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product
  • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
  • Maintains professional composure during interactions
  • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
  • Records consumer demographics, product information, and troubleshooting efforts as required
  • Performs other duties and/or special assignments as needed

Fortune Brands Innovations operates in the water, outdoors, and security sectors, providing products that enhance living spaces and ensure safety. The company offers a range of branded products, including water solutions, outdoor products, and security systems, which are sold through retail stores, online platforms, and direct sales to commercial builders. Fortune Brands focuses on brand leadership and innovation, continuously improving its offerings to meet customer needs. Its unique operating model, known as the Fortune Brands Advantage, allows the company to adapt to market conditions and drive long-term performance. This focus on innovation and strategic channel management helps Fortune Brands maintain a competitive edge and achieve sustained growth in the home improvement and commercial building markets.

Company Size

51-200

Company Stage

IPO

Headquarters

Deerfield, Illinois

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Smart home technology integration is growing, benefiting FBIN's security and home improvement sectors.
  • Demand for eco-friendly products is rising, aligning with FBIN's sustainable solutions.
  • The outdoor living market is expanding, boosting FBIN's outdoor product lines.

What critics are saying

  • Rising interest rates and tariffs may reduce demand for home improvement projects.
  • New executive appointments could disrupt supply chain operations and increase costs.
  • Competition from global players may pressure FBIN's market share and pricing strategies.

What makes Fortune Brands unique

  • FBIN leverages the Fortune Brands Advantage for long-term performance and adaptability.
  • The company focuses on brand leadership, innovation, and channel management.
  • FBIN's strong brand recognition helps maintain a loyal customer base.

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Benefits

Hybrid Work Options

Company News

PR Newswire
Mar 21st, 2025
Eco-Conscious Without Compromising Performance: New Moen Handshower Can Help Save Thousands Of Gallons Of Water Annually*

THIS WORLD WATER DAY ENJOY STEPPING INTO A HOT SHOWER WITHOUT THE GUILT OF WASTING WATER WITH THE MOEN® HOT WATER SAVINGS HANDHELDNORTH OLMSTED, Ohio, March 21, 2025 /PRNewswire/ -- In recognition of World Water Day, Moen, a leader in water experiences in the home, is proud to announce the new Hot Water Savings Handheld. Designed to cut shower water usage by over a third when the technology is activated, this innovative showerhead can save up to 5,500 gallons annually* without compromising the shower experience

PYMNTS
Mar 2nd, 2025
Homeowners Hold Off On Improvements Amid Tariff Unease

High interest rates. Pending tariffs on a wealth of foreign imports. Concerns about mass deportations. Taken together, these factors are all driving a drop in demand for home improvement projects, the Financial Times (FT) reported Sunday (March 2). As that report noted, shares of a number of companies in this space are reaching historic lows, with the market stressed by the Trump administration’s tariff threats and the possibility of mass deportations of undocumented workers

Stock Titan
Feb 25th, 2025
Fortune Brands Names Mathew Novak Executive Vice President and Chief Supply Chain Officer

Fortune Brands Innovations (NYSE: FBIN) has appointed Matthew Novak as executive vice president and chief supply chain officer.

National Kitchen & Bath Association
Jan 2nd, 2025
Restructuring at Rohl, Keefe Returns for Design Bites, SZW Outfits Luxe Miami Project, Smart Home Market Booming, and More

Rachel Roberts, who joined the company a year ago, has been promoted to president of the division, succeeding long-time Fortune Brands executive Todd Teter, who is retiring next spring.

Quantis
Dec 9th, 2024
Fortune Brands Named to Newsweek's America's Most Responsible Companies 2025 List

Fortune Brands Innovations, Inc. (NYSE:FBIN), an industry-leading innovation company whose purpose is to elevate every life by transforming spaces into havens, today announced that it has been named to Newsweek's list of America's Most Responsible Companies 2025.

INACTIVE