Full-Time

Manager – Data Engineering

Posted on 5/24/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior

Remote in USA

Required Skills
Agile
REST APIs
Data Analysis
Requirements
  • 6+ years in enterprise database or software engineering leadership role with experience in software and database development
  • CS/EE degree or equivalent with 6+ years of proven related experience
  • Prior experience in a leadership or management role
  • Strong understanding of database design principles, RESTful architecture, and web services standards
  • Proficiency in database management platforms and BI tools
  • Experience with developer portal platforms and tools
  • Knowledge of security best practices and protocols relevant to database management
  • Excellent communication skills
  • Strong analytical and problem-solving abilities
  • Familiarity with Agile methodologies and DevOps practices
  • Attention to detail and personal pride in work undertaken
  • Ability to self-start and self-direct work in an unstructured environment
  • Strong communication skills, and ability to work with multiple stakeholders
Responsibilities
  • Provide leadership and direction to a team of developers responsible for the Aceyus data stack and reports
  • Foster a collaborative and innovative environment to drive continuous improvement and excellence
  • Develop and execute the organization's Aceyus data strategy in alignment with business objectives
  • Oversee the design, development, and implementation of Aceyus data components
  • Ensure adherence to best practices, standards, and security protocols
  • Champion the developer experience by designing and maintaining an intuitive, user-friendly data set and strategy
  • Implement features and tools to support data engineers/developers in discovering, understanding, and integrating with the Aceyus data stack
  • Collaborate with internal teams to understand Aceyus data requirements and prioritize development efforts
  • Ensure comprehensive documentation of Aceyus data and related resources
  • Implement robust security measures to protect Aceyus meta and sensitive customer data
  • Monitor Aceyus data usage, performance metrics, and analytics to identify areas for optimization
  • Support the professional growth and development of team members
  • Work with key stakeholders to design, create, and develop report/dashboard visualization and data element standards
  • Develop and maintain user guides for data warehouse best practices and available data elements
  • Work with customers and partners to develop corporate branded visualizations, layouts, reports, and dashboard offerings
  • Research industry trends for data visualization, KPIs, and other complex analytic solutions
  • Ability to work across multiple facets of a project and juggle multiple tasks at the same time

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

26%
INACTIVE