Accor

Global hotel management, franchising, loyalty programs

Recepcionista

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeBelo Horizonte, State of Minas Gerais, BrazilNo salary listedIn-person

About the Job

Requirements

A completed higher-education degree in Hotel Administration or a compatible field is required.
Knowledge of internal reception procedures, hotel management software, and Microsoft Office is required.
Intermediate English proficiency is required.

Responsibilities

Receive guests and clients at the front desk or by telephone, identify them, and provide information and clarification about matters such as reservations, flight confirmations, local addresses and phone numbers, and complaints.
Check guests in by arranging completion of registration forms, handing over keys, and directing them to their apartments.
Check guests out by closing invoices, receiving payments, and assembling and organizing the related records.
Ensure compliance with reception procedures and prepare self-control processes and procedures.
Mediate conflicts and intervene in critical or atypical situations with clients and guests.
Enter clients’ reservation information into the system.
Offer and record participation in the loyalty program and operate it according to established standards.
Conduct shift handovers in strict accordance with established procedures.
Guide messengers, reception assistants, and other colleagues on reception-related matters when needed.
Handle telephone inquiries according to the network and property standards.
Keep the department’s records properly organized.
Perform other related duties as required by the department.

Desired Qualifications

Experience in the field is desirable.
Fluent English and intermediate Spanish are desirable.

Descrição da vaga

Objetivo:

Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento e da marca.

Atribuições e Responsabilidades:

Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc).
Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.
Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”.
Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
Alimentar o sistema com as informações de reserva dos clientes.
Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos.
Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
Orientar o Mensageiro, Auxiliar de Recepção e demais colaboradores em assuntos relacionados a recepção, se houver necessidade.
Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
Manter o arquivo da área devidamente organizado.
Executar outras atribuições correlatas de acordo com a necessidade da área.

Qualificações

Mínimas:

Formação: Ensino superior completo em Hotelaria ou área compatível.
Conhecimentos técnicos: Procedimentos internos de recepção; Software de gerenciamento de hotel; Pacote Office.
Inglês intermediário.

Desejáveis

Experiência na área
Inglês fluente e Espanhol intermediário.

Informações adicionais

Escala: 12x36

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at Accor

See more jobs