Operations Specialist 2 - Loan Ops

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC or Phoenix, AZ office.

This position provides advanced operational support for a business unit, including the review, validation, and booking of commercial and consumer loans, renewals, and modifications. Facilitates processes and associate workflow while ensuring compliance with applicable regulations, policies, and procedures. Reviews executed loan documents and credit approvals, accurately establishes loan terms within core systems, and resolves documentation or booking discrepancies. Maintains records and systems critical to business operations, addresses inquiries, and supports service delivery in alignment with business goals. Assists in identifying process improvements and may provide guidance to less experienced specialists through knowledge and expertise in the area of work.

Responsibilities & Qualifications

Duties & Responsibilities:

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
  
  
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
  
  
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
  
  
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.
  
  

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 2 years' experience in Financial Services or Operations Support

Preferred Qualifications:

• Experience in loan operations, loan booking, loan servicing, or related banking operations.
• Experience reviewing and interpreting commercial and consumer loan documentation, credit approvals, and payment structures.
• Familiarity with loan accounting, booking, or servicing systems such as ALS (Automated Loan System), BOSS, MAX, OnBase, or similar platforms.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to identify, research, and resolve discrepancies while maintaining quality and production standards.
• Strong organizational and time management skills with the ability to manage multiple priorities in a deadline-driven environment.
• Ability to work independently on assigned responsibilities while successfully collaborating in a team-oriented environment.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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