Digital Support Officer

Do you enjoy helping users adopt digital solutions while ensuring operational excellence and regulatory compliance?
We are looking for a Digital Support Officer to support the UBS Wealth Onboarding as well as GoGreen initiative and accelerate the transition from paper-based communications to digital engagement channels.

In this role, you will help drive digital adoption, manage digital communications, resolve user issues of GWM client, and continuously improve the effectiveness of our digital distribution services. And you will serve as the first line of support for digital client journeys while managing the operational processes required for digital document delivery. You will work closely with Client Advisors, Client Account Managers, Operations, Technology, Compliance and Marketing teams to ensure a seamless and compliant client experience.


・Digital Support Office - Provide support to clients and internal stakeholders regarding UBS Wealth. Guide users through onboarding, authentication, platform navigation and digital self-service capabilities. Investigate and resolve digital platform issues or service disruptions.
Coordinate with Technology, Operations and Business teams to resolve complex cases.
Maintain knowledge articles and operating procedures for common enquiries.
Track, categorize and report recurring issues to support service improvements.
Support digital adoption campaigns and client engagement initiatives.

・Digital Document Distribution - Coordinate distribution of digital client communications and regulatory documents. Manage mass-email communications and document notification activities. Validate recipient lists and distribution channels prior to release. Publish approved documents and communications to digital platforms and websites. Maintain document repositories and historical records.
Ensure timely and accurate delivery of client-facing documents. Handle distribution exceptions and follow-up activities closely collaborate with paper distribution flow.

・Risk & Governance - Perform four-eyes reviews and quality assurance checks.
Maintain audit evidence and distribution records.
Ensure compliance with regulatory, legal and internal policy requirements.
Monitor operational risks and escalate issues where appropriate.
Support internal audits, regulatory reviews and control testing activities.
Client Experience & Continuous Improvement
Monitor client feedback and digital adoption metrics.
Identify opportunities to improve digital journeys and communication effectiveness.
Recommend process automation and workflow enhancements.
Support implementation of new digital communication capabilities.
Participate in strategic initiatives supporting the Digital / GoGreen roadmap

Your team

You will join the newly established Digital Support Office for GWM Japan. The team is responsible for enabling a best-in-class digital client experience through effective support, digital engagement, and compliant delivery of client communications. You will work across multiple functions including Operations, Marketing, Technology, Compliance, and Front Office teams.

Your expertise

Essential
・ 1-3 years of experience in operations, client servicing, digital support, or financial services.
・ Strong customer-service mindset
・ Excellent communication skills in Japanese.
・ Working proficiency in English.
・ Strong Microsoft Office skills (Excel, PowerPoint, Word).
・ Ability to manage multiple priorities in a controlled environment.
・ Strong problem-solving and analytical mindset.
Preferred
・ Experience supporting digital banking, digital onboarding, or client portals.
・ Knowledge of Wealth Management products and client communication requirements.
・ Knowledge of document distribution processes.
・ Understanding of operational risk and control requirements in financial services.
・you’re curious to explore how AI can improve how we build, deliver and optimize workflows. You do this with sound judgment - validating outputs and aligning with policies, risk standards and ethical use.”


UBS is committed to preventing sexual harassment against job applicants throughout the recruitment process.
If you experience or wish to report any harassment, inappropriate conduct, or concerns related to our recruitment and selection process, please HR recruiting team at:
Email: [email protected]

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

How we hire

We may request you to complete one or more assessments during the application process. Learn more