Amar Bank

Digital-first bank offering unsecured personal loans

Customer Service

Customer SupportConfirmed live in the last 24 hours

Full-timeMakassar, Makassar City, South Sulawesi, IndonesiaNo salary listedIn-person

About the Job

Requirements

A minimum Diploma (D3) or Bachelor's degree (S1) in any major.
Comfort handling customers through walk-in, inbound, and outbound interactions.
Customer-oriented with a strong service mindset.
Good communication and interpersonal skills.
Disciplined, committed, and professional with a strong work ethic.

Responsibilities

Provide service to customers visiting the branch in accordance with established standard operating procedures.
Assist customers and provide appropriate solutions to their inquiries and concerns.
Provide accurate information about Amar Bank’s products and services.
Document and record customer complaints, inquiries, and requests.
Support other Customer Service officers when needed.

About the Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

Responsibilities

Provide service to customers visiting the branch in accordance with established SOPs.

Assist customers and provide appropriate solutions to their inquiries and concerns.

Provide accurate information about Amar Bank’s products and services.

Document and record customer complaints, inquiries, and requests.

Support other Customer Service officers when needed.

Requirements

Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
Comfortable handling customers through walk-in, inbound, and outbound interactions.
Customer-oriented with a strong service mindset.
Good communication and interpersonal skills.
Disciplined, committed, and professional with a strong work ethic.

Placement: Amar Bank Makassar Branch.

About the Company

Amar Bank

Digital-first bank offering unsecured personal loans

Amar Bank is a digital-first bank in Indonesia focused on financial inclusion for the unbanked and underbanked, offering digital lending, mobile banking, and embedded finance. Its Tunaiku platform uses big data and predictive analytics to process unsecured personal loans, often within 24 hours, for individuals and MSMEs. The bank launched Senyumku, a cloud-based, mobile-only app built with Google that uses AI to help customers manage money and build savings, and it provides an embedded banking SDK for partners to offer payments and loans. Originating as PT Anglomas International Bank and later rebranded after a 2014 acquisition by the Tolaram Group, Amar Bank aims to expand access to affordable financial services through technology, partnerships, and a stock-market-backed growth path.

Company size: 501-1,000
Company stage: IPO
Headquarters: Surabaya, Indonesia
Founded: 1991

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