Food & Beverage Manager

Job Description

• Responsible for managing and leading the entire Food and Beverage Service operations
• Ensures that the department’s leadership and operational activities align with the core values, ethical principles, policies, procedures, standards and guidelines of the Sofitel brand.
• Championing exceptional guest experiences and ensuring service standards consistently exceed expectations
• Supporting the development and implementation of new food and beverage concepts, promotions and service initiatives
• Creating a positive, inclusive and high-performing team culture where people are empowered to succeed
• Driving team engagement through coaching, mentoring, training and regular feedback
• Recruiting, developing and retaining talented hospitality professionals
• Working collaboratively with the kitchen team to deliver seamless and memorable dining experiences
• Managing labour costs, rosters and productivity to achieve commercial objectives while maintaining service excellence
• Identifying opportunities to grow revenue, enhance efficiency and improve overall business performance
• Monitoring guest feedback and translating insights into meaningful operational improvements

Qualifications

• Minimum 5 years in similar position in the luxury setting
• Fluent English speaking – 2nd language will be highly regarded
•  A passion for delivering outstanding customer service and creating memorable guest experiences.
• Creativity in developing promotions, improving service, and driving business performance.
• Demonstrated leadership and problem-solving skills and excellent written and verbal communication 
• Ability to lead, motivate and develop a diverse team
• Availability to work varied shifts including early mornings, evenings, weekends and public holidays
• Current Responsible Service of Alcohol and Food Handler qualifications
• Five years of experience in hospitality management is a must.
• Previous study in hospitality or tourism would be desirable but not essential. This position will provide a development platform to expand your knowledge and grow your skills in the hotel industry.

Additional Information