Equity Derivatives Sales Support - Analyst/Associate

Are you passionate about client service and improving the day-to-day experience for institutional clients? Join a team focused on delivering responsive support and strong operational controls across the post-trade lifecycle. You’ll work with business partners to help resolve issues, improve processes, and support change initiatives that strengthen service delivery. 

As a Sales Support Analyst/Associate within the Equities Derivatives Middle Office team, you deliver daily client service and support post-trade activities across equity derivatives sales operations. You partner closely with internal stakeholders and external clients to process transactions, resolve inquiries, and help maintain a well-controlled operating environment. You also contribute to process improvements and automation efforts to enhance accuracy and efficiency.

Job responsibilities

• Provide daily client service by responding to inquiries, processing requests, and helping troubleshoot issues
• Support post-trade sales operations activities and maintain a strong control mindset in day-to-day execution
• Help protect clients and the firm by identifying, escalating, and resolving risks that could cause financial or reputational impact
• Contribute to change management activities, including stakeholder communications and transition support during operational changes
• Maintain working knowledge of relevant products and applicable industry practices and regulations
• Partner with sales, trading, and business management teams to support new business initiatives and help design appropriate controls and processes
• Participate in process improvement and automation initiatives to enhance service delivery and operational efficiency

Required qualifications, capabilities and skills

• At least 3 years of experience (or equivalent expertise) in a client service role within a financial institution
• Demonstrated ability to influence stakeholders and communicate clearly with internal partners and external clients
• Experience supporting change management activities, including communications and stakeholder impact mitigation
• Proficiency with digital tools and a willingness to learn and adopt emerging technologies that impact business operations

Preferred qualifications, capabilities and skills

• Ability to assess processes and recommend improvements to quality, control, and efficiency
• Experience contributing to continuous improvement initiatives that enhance client experience
• Experience in client-facing roles working across multiple business areas and/or functions to deliver results
• Ability to prioritize, work independently, and manage multiple tasks in a fast-paced environment
• Knowledge of equity derivatives products, including over-the-counter (OTC) options, equity swaps, accumulators/decumulators, and retail structured products (e.g., fixed coupon notes and equity-linked notes)
• Knowledge of front-to-back operations processes, including confirmations, settlements, and regulatory reporting, and ability to facilitate issue resolution across teams
• Experience in a middle office function supporting equity derivatives