R

Renault Group

Global automotive manufacturer in alliance-based EVs

Assistant Project Manager, Customer Experience

Project ManagementConfirmed live in the last 24 hours
Full-timeBoulogne-Billancourt, FranceNo salary listedIn-person

About the Job

Requirements

  • Strong organization and rigor.
  • Ability to analyze and synthesize quantitative and/or qualitative data.
  • Ability to simplify complex information and synthesize large volumes of information.
  • Ability to work in a team and across functions.
  • Good written and spoken English.
  • Proficiency with Microsoft Office.
  • Advanced Excel skills.

Responsibilities

  • Support the Care Alert Project Manager in the design, deployment, and monitoring of the Care Alert project, working across multidisciplinary business and country teams.
  • Translate user needs into functional and technical specifications, support user acceptance testing, contribute to production launch, and monitor and analyze results.
  • Pilot and deploy the Care Alert project in accordance with its specifications, including anomaly detection tools and a dedicated customer treatment process.
  • Monitor project design, support project governance, and define and validate the project's financial aspects.
  • Build and optimize the algorithm used to identify targeted customers.
  • Define and manage the data roadmap.
  • Define specifications for field teams' tools, including ICM, NewDialogys, R-Actis, R-Force, DSP, and ASC tools, in collaboration with business and technical teams.
  • Test and implement the tools.
  • Facilitate workshops to propose, implement, and oversee the development, deployment, integration, and validation of customer treatment processes.
  • Define treatment processes for additional scopes, including vehicles up to five years old, technical stop and buyback, R2 network, ASC scope, DSP tool, and coordination with the Uptime project.
  • Organize, coordinate, and facilitate cross-functional teams for a France proof of concept planned from November 2026 to April 2027.
  • Support deployment across the France network from June 2027, followed by international expansion.

Desired Qualifications

  • Knowledge of Google Cloud Platform tools, including BigQuery and Looker, is an advantage.

About the Company

Renault Group

Global automotive manufacturer in alliance-based EVs

Renault Group is a global automaker that designs, builds, and sells cars and light commercial vehicles. Through its participation in the Renault–Nissan–Mitsubishi Alliance, it shares platforms, engines, and technology with partner brands to improve efficiency and bring new models to market faster. Renault differentiates itself by operating within a large cross-brand alliance that pools research, development, and manufacturing resources, helping it compete on scale and spread costs across multiple markets. Its goal is to provide a broad range of affordable, reliable vehicles with a strong emphasis on electrification and sustainable mobility, while maintaining profitability through collaboration and global reach.

Company size
10,001+
Company stage
IPO
Headquarters
Boulogne-Billancourt, France
Founded
1898

Recently Posted Jobs

Explore more opportunities at Renault Group

See more jobs