Qualys

Cloud-based vulnerability management and compliance platform

Order Management Analyst

Sales OperationsPosted on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Two to three years of experience in sales order processing, sales operations, or a billings team is highly desirable.
Experience supporting a sales order review team at a public SaaS company is highly desirable.
Salesforce experience is highly desirable.
A basic understanding of US GAAP and ASC 606 relating to revenue recognition is a plus.
NetSuite experience is a plus.
The ability to work extended hours when required, typically at month-end or quarter-end and sometimes over weekends or holidays, is required.
The role requires detail orientation, organization, problem-solving, initiative, time and project management, strong written and verbal communication, integrity, and good judgment when handling sensitive information.

Responsibilities

Review and approve daily incoming opportunities and quotes in accordance with the Finance team's service-level agreement and company booking and revenue policies.
Coordinate with the Credit team to evaluate customer or partner creditworthiness.
Review the accuracy of agreements, signed quotes, purchase order details, terms, billing instructions, shipping, products, pricing, and discounts.
Use Salesforce to ensure orders are set up for prompt and correct provisioning, billing and shipping contact information, products, and subscription dates, and identify non-standard terms that may pose revenue recognition risk.
Follow through on orders with open questions, ensure timely resolution and recording in the correct period, investigate issues, and clearly communicate recommendations and solutions.
Support sales teams by reviewing sales quotes and accurately assessing customer accounts and histories.
Track and report customer account discrepancies and follow through to resolution.
Research and address partner queries about order status, including fulfillment and billing.
Communicate with salespersons and the sales review team worldwide to facilitate smooth order fulfillment.
Contribute continuously to process improvement and automation initiatives.
Apply knowledge of the ASC 606 revenue standard, including termination for convenience, material rights, and variable consideration.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Order Management Analyst will be responsible for the daily review and approval of all incoming Opportunities/Quotes in accordance with the Finance team's SLA and company booking and revenue policies. Located in Pune, the candidate will be expected to actively contribute to the overall company order processing following best practices of sales Order Management and the Quote-to-Cash process. In addition, the candidate will support the sales teams in areas such as review of Quotes to validate pricing and follow-through on account discrepancies. The role requires daily coordination with various teams, including Credit, Customer Service/Fulfillment, Billing, Revenue, Sales and Legal.

Key responsibilities include:

• Review and approve daily incoming Opportunities/Quotes.

• Co-ordinate with Credit team to evaluate customer or partner credit worthiness.

• Review accuracy of agreements, signed quotes, purchase order details including terms, customer or partner billing instructions, shipping, product, pricing, discounts.

• In Salesforce, ensure orders are set-up for prompt and correct provisioning, correct billing & shipping contact information, product(s), subscription dates, and to identify non-standard terms for revenue recognition risk.

• Proactively follow through on orders with open questions to ensure that these are resolved timely and recorded in the correct period; identify issues and proactively investigate and clearly communicate recommendations and solutions.

• Support the sales teams with review of sales quotes with accurate assessment of customer's account and history.

• Track and report on customer account discrepancies and follow-through to resolution.

• Research and address partner queries related to order status such as fulfillment and billing.

• Always communicate with salespersons and sales review team worldwide to facilitate a smooth order fulfillment process.

• Continuous focus on Process Improvement/Automation initiatives.

• Knowledge of ASC 606 revenue standard in terms of termination of convenience, material right, variable consideration, etc.

You are/have:

• A strong team player with a positive, service-oriented attitude who is highly sensitive to details.

• Hands-on, detail-oriented, and well organized.

• A superior problem solver possessing the initiative to identify/investigate issues and solution.

• Excellent multi-tasker who has strong time and project management skills and understands the importance of planning in advance to meet deadlines that include multiple review points and iterations

• Strong communicator, both written & verbal; reliable and responsive to email and phone communications.

• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information

• Flexibility to work extended hours when required (typically month-end/quarter-end & at times over weekend/holidays)

Qualifications

• 2-3 years of experience in sales order processing, sales operations, or billings team highly desirable.

• Experience in supporting sales order review team at a public SaaS company highly desirable

• Salesforce experience highly desirable

• Basic understanding of US GAAP & ASC 606 relating to revenue recognition a plus

• NetSuite experience a plus

About the Company

Qualys

Cloud-based vulnerability management and compliance platform

Qualys provides cloud-based cybersecurity and compliance solutions that help organizations secure their IT infrastructure. It offers vulnerability management, policy compliance, web application security, and IT asset management through the Qualys Cloud Platform, enabling continuous monitoring, automated checks, policy enforcement, and real-time compliance reporting. It differentiates itself with real-time analytics, automated workflows, and a scalable cloud architecture that unify multiple security and compliance functions in one ecosystem across on-premises, cloud, and hybrid environments. Its goal is to help organizations continuously assess risk, automate security processes, and demonstrate compliance across their entire IT footprint.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Redwood City, CA
Founded: 1999

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