Four Hands

Designer and wholesaler of furniture

Logistics Analyst - Outbound

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in logistics, supply chain, or a related field.
A bachelor's degree in Supply Chain Management, Industrial Engineering, Business, or a related field.
Experience communicating directly with external carrier contacts, including leading recurring status and performance meetings.
Basic understanding of freight invoice auditing and exception resolution, or willingness to learn.
Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and multi-source data reconciliation.
Working knowledge of Power BI or similar data visualization and dashboarding tools.
Experience working with large, imperfect datasets across multiple carriers, systems, and formats.
Strong analytical and problem-solving skills with the ability to identify trends and opportunities for improvement.
Strong written and verbal communication skills.
Strong attention to detail and ability to manage multiple priorities and recurring deadlines.

Responsibilities

Own day-to-day relationship management for assigned carriers, including leading recurring performance meetings and escalating complex issues to the Senior Analyst team as needed.
Manage distressed shipment communications and drive issues to resolution with assigned carriers.
Resolve invoice exceptions and billing discrepancies for assigned carriers.
Root-cause On-Time Performance and service issues for assigned carriers and identify corrective actions.
Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders.
Contribute to the team's consolidated On-Time Performance scorecard and ensure assigned carriers' performance data is accurate and complete.
Own the Monthly Sales Update by translating logistics performance data into a clear presentation for Sales stakeholders.
Coordinate the team's QBR Scorecard process by consolidating carrier performance data across the Senior Analyst team into the scorecard used for carrier quarterly business reviews.
Maintain and troubleshoot the dashboards, spreadsheets, and data sources, including Power BI, that support reporting and carrier ownership.
Assist in identifying opportunities to reduce supply chain costs and improve logistics operations, working under the guidance of Senior Analysts on initiatives outside the defined scope.
Collaborate with Sales, Warehouse, and Sales Operations to align Logistics, carriers, and broader business objectives.
Support ad hoc data and reporting requests from leadership.
Build effective working relationships with cross-functional teams and carrier contacts to support an efficient customer delivery experience.

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Analyst, Outbound Logistics manages day-to-day relationships with assigned carriers and owns recurring performance reporting. This includes leading performance meetings, resolving distressed shipments and invoice exceptions, and identifying root causes of service issues.

You’ll work closely with Outbound Senior Analysts, Sales Operations, Sales, Finance, and Warehouse teams to ensure carrier performance and reporting remain accurate and reliable. This role provides hands-on experience in carrier management, data analysis, and cross-functional collaboration, with meaningful ownership from day one.

In This Role

Own day-to-day relationship management for your assigned carriers, including leading their recurring performance meetings and escalating complex issues to the Senior Analyst team as needed
Manage distressed shipment communications and drive issues to resolution with your assigned carriers
Resolve invoice exceptions and billing discrepancies for your assigned carriers
Root-cause On-Time Performance (OTP) and service issues specific to your assigned carriers, identifying corrective actions
Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders
Contribute to the team's consolidated On-Time Performance (OTP) scorecard, ensuring your carriers' performance data is accurate and complete
Own the Monthly Sales Update, translating logistics performance data into a clear presentation for Sales stakeholders
Coordinate the team's QBR Scorecard process, consolidating carrier performance data across the Senior Analyst team into the scorecard used for carrier QBRs
Maintain and troubleshoot the dashboards, spreadsheets, and data sources (including Power BI) that support your reporting and carrier ownership
Assist in identifying opportunities to reduce supply chain costs and improve logistics operations, working under the guidance of Senior Analysts on initiatives outside your defined scope
Collaborate with internal teams (Sales, Warehouse, Sales Ops) to support alignment between Logistics, your carriers, and broader business objectives
Support ad hoc data and reporting requests from leadership
Build effective working relationships with cross-functional teams and carrier contacts to ensure a smooth, efficient customer delivery experience
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey

The Ideal Person

3+ years of experience in Logistics, Supply Chain, or a related field
Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or a related field
Experience communicating directly with external carrier contacts, including leading recurring status and performance meetings
Basic understanding of freight invoice auditing and exception resolution, or willingness to learn
Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and multi-source data reconciliation
Working knowledge of Power BI or similar data visualization and dashboarding tools
Experience working with large, imperfect datasets across multiple carriers, systems, and formats
Strong analytical and problem-solving skills with the ability to identify trends and opportunities for improvement
Strong written and verbal communication skills
Strong attention to detail and ability to manage multiple priorities and recurring deadlines

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

About the Company

Four Hands

Designer and wholesaler of furniture

Four Hands designs and wholesales a wide range of furniture and décor to furniture retailers, interior designers, and other trade customers. Its offerings include living and dining furniture, art, outdoor items, and accessories, accessible to trade customers 24/7 through an online catalog of about 6,000 design-forward products. The company develops its own pieces through trend spotting, material selection, and innovative design techniques from its studios and international offices. It differentiates itself through its global manufacturing footprint, long history since 1996, consistent trade-focused service, and recognition in the industry, enabling it to support large chains as well as independent stores and designers. The overarching goal is to help people create spaces that feel like home, by expanding its product assortment and providing dependable, design-driven options to retailers and designers worldwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 1996

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