Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.
The IT Support Analyst will respond to escalated support issues, participate in major projects, and will play a critical role in driving the implementation, use, and ongoing maintenance of Tegus’ technology systems. This role will be focused on working with the IT Team to develop internal tools and integrations to support automation and management of core IT infrastructure, troubleshooting support issues, and work with our InfoSec Team to support compliance. They will ensure that production systems are configured to meet our SLA commitments, with a focus on ensuring scalability. This role presents an exciting opportunity to impact hundreds of end-users on a daily basis as we scale our hyper-growth organization.
Responsibilities
- Evaluate and implement new solutions to support continuous improvement of IT Infrastructure and services.
- Support core services such as: Okta, Google Workspace, Zoom, Atlassian (Jira), Slack, Microsoft Office 365, Mobile Device Management, Endpoint protection, etc.
- Configure and maintain IT, network, and audio/visual equipment in use at HQ Office.
- Partner with Service Desk to streamline employee onboarding and device deployments, with a goal of achieving a zero-touch deployment for all new hardware assets.
- Develop and maintain system and process documentation.
- Build strong, positive working relationships with end-users at Tegus.
- Actively contribute to building a positive team environment.
Qualifications
- Professional certifications, such as: Microsoft MCP, CompTIA A+, Network+, Security+.
- Proficient with Cloud/SaaS Administration: Slack, Zoom, Google, Office365, Atlassian, Okta, etc.
- Experience with CLI’s and scripting languages such as Python and Bash is preferred.
- Understanding of networking fundamentals such as DHCP, IP networking, VLANs, Access Control Lists, Protocols, etc.
- Experience with configuring and managing operating systems such as Linux, MacOS, and Windows.
- Soft skills: Change management, process improvement, stakeholder management, excellent written and verbal communication.
Benefits & Perks
- Comprehensive medical and dental plans.
- 401K plan with an employer match.Paid parental leave for all parents.
- All employees are granted equity through our Restricted Stock Units (RSU) Program.
- Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
- Employer funded long-term disability.
- Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
- Generous employee referral bonus program.
- The opportunity to attend peer-nominated quarterly DEI events.
- Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
- Work from our state-of-the-art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
- Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.
#LI-Hybrid
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Tegus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Tegus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Tegus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
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