Cummins

Builds engines, generators, and powertrains

Logistics Site Operations Leader

Supply Chain Management +1Confirmed live in the last 24 hours

Full-timePithampur Industrial Area, Pithampur, Madhya Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Engineering, Supply Chain, Packaging Engineering, or a related field is required.
A college, university, or equivalent degree in Supply Chain, Business Administration, or a related subject is required.
Moderate level of relevant work experience is required.
Experience in customer order management in a manufacturing environment is required.
Experience in logistics coordination and transportation management is required.
Experience in packaging design, development, or optimization is required.
Exposure to enterprise resource planning systems and supply chain analytics is required.
Experience working with cross-functional and global teams is required.
The position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Provide operations leadership and improvement focus for warehouse operations, including transportation and packaging, and drive results by creating and monitoring measures, motivating staff, and setting expectations for safety, quality, production, and cost.
Communicate with customers, suppliers, shop-floor employees, stakeholders, and staff.
Lead the annual operating plan, forecasts, and other measurements for Parts Distribution Center operations.
Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning.
Set the organization's aim and ensure individual work plans align with supply chain initiatives.
Ensure Cummins values are demonstrated at the site, including championing diversity, community involvement, and a supportive environment.
Manage daily operations across functions to ensure a dependable and efficient supply chain.
Lead continuous improvement projects aligned with the Cummins Operating System and Functional Excellence direction, leveraging common processes, tools, and information systems.
Support Corporate Supply Chain initiatives and lead cross-business-unit planning processes to ensure intra-company alignment.
Create common supply chain processes and procedures by establishing collaborative business-partner relationships.
Address daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets.
Develop, understand, and improve key performance indicators.
Analyze operational trends and develop corrective action plans.
Address supply chain failures promptly to ensure operational stability and escalate as appropriate.
Prepare and manage an annual operating plan, including expense resources and capital.
Manage, coach, and develop staff, and work with employees to set goals in training and development, performance, and career planning.
Own the complete customer order lifecycle, including sales order booking for returns, drop shipments, free-of-charge orders, and scrap; order modifications, releases, and holds; and customer order board preparation and reconciliation.
Manage electronic data interchange execution and schedule alignment through weekly schedule runs, manual scheduling, and reconciliation with customer demand signals.
Ensure master data and transaction accuracy, including customer part cross-references, order data integrity, and system updates.
Lead structured customer communication through weekly operational calls and proactive updates on risks, backorders, and supply commitments.
Analyze forecast-versus-actual alignment, backorders, past dues, and fulfillment gaps; own on-time delivery and backorder/past-due reduction metrics.
Prepare and present weekly dashboards and execution reviews, monthly site reviews and leadership updates, executive summaries, and escalation inputs.
Plan and execute inbound supplier material movements and outbound finished-goods deliveries to customers.
Coordinate with suppliers on dispatch readiness, planners on prioritization and sequencing, and customers on delivery alignment.
Optimize transportation and load consolidation, reduce premium freight and expedited shipments, and monitor transit-time adherence, exceptions, and delay recovery.
Lead packaging design development for new product introductions and product-configuration or customer-requirement changes.
Reduce packaging costs through material optimization, design simplification, and reuse strategies.
Investigate transit damage through root-cause analysis, redesign packaging solutions, and collaborate with suppliers, logistics providers, and customers to prevent recurrence.
Improve packaging sustainability by reducing material use and waste, increasing recyclability and reuse, and supporting environmental-standard compliance.
Manage finished-goods pricing updates through NFA processes and scrap pricing cycles and revisions; ensure timely system updates and clear stakeholder and customer communication.
Lead resolution of customer returns, rejection cases, short receipts, and delivery discrepancies, coordinating cross-functional teams to close issues promptly.
Coordinate planning, manufacturing, logistics and dispatch teams, suppliers, and customers; align order priorities, commitments, and shipment decisions, including premium freight.
Ensure compliance with supply chain management ISO requirements, internal controls, and NFA governance.
Drive continuous improvement in order management processes, logistics efficiency, and packaging performance.
Maintain and update supply chain management key performance indicator dashboards, ASCENT metrics, and operations-excellence metrics.
Lead weekly execution reviews and monthly governance and performance discussions, and deliver structured, insight-driven reporting.
Manage carrier performance by monitoring on-time pickup, transit time, and on-time delivery measures to ensure fulfillment to published schedules and rated cost.
Select appropriate transportation modes and equipment types by lane using shipment-volume analysis against business requirements to balance cost, quality, and time.
Apply knowledge of relevant trade regulations to company processes and systems to minimize trade risks and costs.
Use warehousing tools, systems, and methodologies to meet defined inbound and outbound warehouse metrics.
Establish and maintain the scope, schedule, and resources for projects and ensure their intended results and impacts are realized.
Influence stakeholders by explaining end-to-end supply chain integration and balancing inventory, cost, and delivery to achieve customer outcomes.

Desired Qualifications

A master's degree or supply chain certification is preferred.
An MBA is preferred.

Job Summary:

Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.

Key Responsibilities:

Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; escalate as appropriate. Prepare and manage an annual operating plan including expense resources, and capital. Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning.

Job Description: Order Fulfillment, Logistics & Packaging Leader Job Title

Order Fulfillment, Logistics & Packaging Leader

Function

Supply Chain

Location

Manufacturing Site (SEZ/DTA)

Reports To

Supply Chain Leader / Plant manager

Role Purpose

This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.

Key Responsibilities 1. Customer Order Fulfillment (End-to-End Ownership)

Own the complete order lifecycle including:
- Sales order booking (RMA, drop shipment, FOC, scrap)
- Order modification, release, and hold management
- Customer order board preparation and reconciliation
Manage EDI execution and schedule alignment:
- Weekly schedule runs and manual scheduling
- Reconciliation with customer demand signals
Ensure master data and transaction accuracy:
- Customer part cross-reference
- Order data integrity and system updates
Lead structured customer communication:
- Weekly operational calls
- Proactive communication on risks, backorders, and supply commitments

👉 Expectation: Zero surprises to customers; high reliability and transparency

2. Demand–Supply Alignment & Performance Management

Analyze and drive performance on:
- Forecast vs actual alignment
- Backorders, past dues, and fulfillment gaps
Own key Customer Order Management metrics:
- On-Time Delivery (OTD)
- Backorder and past due reduction
Prepare and present:
- Weekly dashboards and execution reviews
- Monthly site reviews and leadership updates
- Executive summaries and escalation inputs

👉 Expectation: Strong control tower visibility with data-driven decisions

3. Logistics Management (Inbound & Outbound)

Plan and execute logistics operations for:
- Inbound material movements from suppliers
- Outbound finished goods deliveries to customers
Coordinate closely with:
- Suppliers for dispatch readiness
- Planners for prioritization and sequencing
- Customers for delivery alignment
Drive logistics efficiency through:
- Transport optimization and load consolidation
- Reduction of premium freight and expedite shipments
Monitor and act on:
- Transit time adherence
- Exception management and delay recovery

👉 Expectation: Right product, right time, at optimal logistics cost

4. Packaging Engineering & Optimization (Critical Ownership)

Lead development of new packaging designs for:
- New product introduction (NPI)
- Changes in product configuration or customer requirements
Drive packaging cost reduction through:
- Material optimization
- Design simplification and reuse strategies
Identify and eliminate transit damage by:
- Root cause analysis of damage incidents
- Redesign of packaging solutions
- Collaboration with suppliers, logistics providers, and customers
Optimize packaging for sustainability by:
- Reducing material usage and waste
- Increasing recyclability and reuse
- Supporting compliance with environmental standards

👉 Expectation:
Damage-free delivery + lowest packaging cost + sustainable design

5. Pricing & Commercial Governance

Manage:
- Finished goods pricing updates through NFA processes
- Scrap pricing cycles and revisions
Ensure:
- Timely updates in systems
- Clear communication to customers and stakeholders

6. Customer Issue Resolution

Lead resolution of:
- Customer returns and rejection cases
- Short receipt and delivery discrepancies
Coordinate cross-functional teams for timely closure

👉 Expectation: Rapid resolution with strong ownership

7. Cross-functional Coordination

Act as the single point of coordination between:
- Planning
- Manufacturing
- Logistics/dispatch teams
- Suppliers and customers
Drive alignment on:
- Order priorities and commitments
- Shipment decisions, including premium freight

👉 Expectation: One version of truth for order execution

8. Compliance & Continuous Improvement

Ensure adherence to:
- SCM ISO requirements
- Internal controls and NFA governance
Drive continuous improvement in:
- Order management processes
- Logistics efficiency
- Packaging performance

9. Reporting & Governance

Maintain and update:
- SCM KPI dashboards
- ASCENT and operations excellence metrics
Lead:
- Weekly execution reviews
- Monthly governance and performance discussions
Deliver structured, insight-driven reporting

Key Performance Indicators (KPIs)

On-Time Delivery (OTD)
Backorder and Past Due Reduction
Logistics Cost per Shipment
Premium Freight Reduction
Packaging Cost per Unit
Transit Damage Reduction
Forecast Accuracy
Customer Satisfaction (Responsiveness & Reliability)

Qualifications

Bachelor’s degree in Engineering, Supply Chain, Packaging Engineering, or related field
Master’s degree or supply chain certification preferred

Experience

Experience in:
- Customer order management in manufacturing environment
- Logistics coordination and transportation management
- Packaging design, development, or optimization
Exposure to ERP systems and supply chain analytics
Experience working with cross-functional and global teams

Key Competencies

Customer Focus
Drives Results
Decision Quality
Action Oriented
Collaborates Effectively
Manages Complexity
Communicates Effectively
Plans and Aligns
Cost Awareness
Continuous Improvement Mindset

Impact of the Role

Ensures predictable, reliable, and damage-free customer deliveries
Drives cost efficiency across logistics and packaging
Strengthens end-to-end supply chain integration
Enhances customer satisfaction and trust
Supports sustainability and ESG goals

Success Profile

Proactively identifies and mitigates delivery, cost, and damage risks
Drives accountability across supply chain stakeholders
Eliminates firefighting through structured processes
Continuously improves packaging, logistics, and execution performance

Competencies:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Carrier Management - Supports and evaluates carrier performance through consistent monitoring of on time pick up, transit time and on time delivery measures to ensure fulfillment by published schedule and rated cost.

Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).

Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.

Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.

Supply Chain Knowledge - Influences, with the ability to concisely explain and/or elaborate on, the multi-disciplined and end-to-end integration of the flow of information, products, and services to achieve the desired result for the end customer within the first-fit or aftermarket business segments while balancing the tensions of inventory, cost, and delivery.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required. MBA preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Moderate level of relevant work experience required.

About the Company

Cummins

Builds engines, generators, and powertrains

Cummins designs and manufactures engines, power generation systems, and related components for commercial vehicles, industrial machinery, and stationary power. Vehicle and equipment makers install its diesel and natural gas engines, while businesses use its generator sets for backup and continuous electricity. Its components include turbochargers, emissions controls, transmissions, axles, and brakes, and its Accelera business builds batteries and electric powertrain systems. Cummins earns revenue from equipment and component sales, replacement parts, and maintenance through company-owned and independent distributors and dealers. Cummins was founded in 1919 and is headquartered in Columbus, Indiana.

Company size: 10,001+
Company stage: IPO
Headquarters: Columbus, IN
Founded: 1919

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