Project Coordinator

About Miele
 

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
 

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace
 

Join Miele's Direct to Customer Projects team and play a key role in delivering premium appliance solutions for some of Australia's leading residential and commercial developments. As a Project Coordinator, you'll work closely with Business Development Managers, builders, developers and internal stakeholders to ensure projects progress smoothly from initial order through to final delivery.
 

This is an exciting opportunity for a highly organised and customer-focused professional who enjoys building relationships, coordinating multiple projects and contributing to the success of a collaborative sales team. Every day offers variety, responsibility and the chance to make a real impact on customer outcomes.

Your Responsibilities

• Coordinate project orders from enquiry through to completion, ensuring accurate order processing, scheduling and delivery
• Build and maintain strong relationships with builders, developers, site managers and other key project stakeholders throughout the project lifecycle
• Support Business Development Managers by managing customer enquiries, maintaining CRM records and coordinating project documentation
• Liaise with Planning, Finance, Customer Service and Logistics teams to ensure projects are delivered on time and customer expectations are met
• Monitor project progress, provide regular updates and proactively resolve issues that may impact delivery or customer satisfaction
• Prepare reports, maintain accurate records and ensure compliance with company policies, supply agreements and commercial processes
• Contribute to continuous improvement by identifying opportunities to enhance project coordination, operational efficiency and the customer experience

What We Are Looking For

Must-have

• Excellent organisational and time management skills with the ability to coordinate multiple priorities
• Strong customer service focus and the ability to build lasting relationships with internal and external stakeholders
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage complex administrative processes accurately
• Intermediate Microsoft Office skills and experience using CRM systems

Nice-to-have

• Experience in project coordination, sales support or customer service
• Exposure to the construction, residential development or building industry
• Experience working with builders, developers or trade customers
• Business qualification or relevant industry experience

Our Benefits

• Hybrid working that blends flexibility and connection:
• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support
• Experience meaningful recognition for both individual accomplishments and team successes