Full-Time

Program Manager

Figma

Figma

1,001-5,000 employees

Web-based collaborative platform for product design


$149,000 - $215,000

Equity

Mid

San Francisco, CA, USA + 2 more

Required Skills
Sales
Marketing
Requirements
  • 4+ years of relevant work experience, ideally in B2B SaaS
  • Experience managing customers through onboarding or implementation of technical products
  • Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes through 1:many programs
  • Proven time management and organization skills
  • Demonstrated comfort speaking to customers representing different personas across both function and seniority
Responsibilities
  • Own and manage scale customer onboarding programs
  • Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization
  • Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
  • Partner with Solutions Consultants, Design Advocates and Product Support to build and optimize scalable customer programs
  • Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
  • Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
  • Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

Figma stands out as an exemplary workplace due to its commitment to fostering a collaborative culture, its unique competitive advantage in consolidating design tools and workflows, and its industry leadership in web-based design platforms. The company's technical innovation is evident in products like FigJam, an online whiteboard that enhances team collaboration, demonstrating their dedication to improving efficiency and communication in product development. Figma's ability to simplify complex processes and facilitate teamwork across different time zones positions it as a leader in the design industry, making it an exciting and rewarding place to work.

Company Stage

M&A

Total Funding

$333.4M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

65%

Benefits

Competitive salary & equity

Retirement with company contribution

Mental health and wellness benefits

Company recharge days

Work from home stipend

Health, Dental, & Vision

Parental leave & fertility support

Generous PTO

Learning & development stipend

Cell phone reimbursement