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Xcellink Pte

Enterprise ICT operations management provider

Solutions Engineer

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

  • A minimum of 3 to 5 years of working experience.
  • Basic understanding of IT domains, including end-user computing devices, cybersecurity, networking fundamentals such as the OSI model, operating-system configuration, application troubleshooting, and cybersecurity threats and implications.
  • Ability to understand business-context data and manipulate it where required.
  • Ability to process information analytically and critically by evaluating multiple perspectives and sources.
  • Ability to take a structured and systematic approach to work.
  • Proactively identify opportunities for self-improvement.
  • Comfort questioning assumptions and re-evaluating conclusions and assessments.
  • Take ownership of tasks and follow through independently.

Responsibilities

  • Support the design, development, and implementation of service and solution offerings across IT domains within the organization’s business services.
  • Assist in designing and implementing service-solution build models under the guidance of senior team members.
  • Contribute to the conceptualization, implementation, testing, and documentation of solution components.
  • Help translate business requirements into technical requirements under supervision.
  • Maintain records and communications with technology partners and vendors.
  • Participate in identifying and evaluating solution providers and partners for the development of service solutions.
  • Assist with preparing and conducting workshops and meetings with relevant stakeholders.
  • Collaborate with sales and delivery teams to gather technical requirements.
  • Contribute to preparing solution presentations, proposals, and related materials or tasks.
  • Track project milestones and deliverables and assist with coordinating task execution across teams.
  • Support the creation and development of project documentation.
  • Help ensure documentation, including designs, schedules, and templates, aligns with project deliverables and goals.
  • Support the transition from design to implementation by coordinating with customer success, service delivery, and project teams.
  • Stay updated on new technologies and industry trends through events, training, and research.
  • Suggest improvements to existing solutions based on learning and observations.
  • Participate in internal innovation initiatives and brainstorming sessions.
  • Contribute to developing and implementing high-quality service standards based on industry best practices.
  • Learn from senior technical leaders through mentorship and shadowing.
  • Share knowledge and raise questions to develop technical and consulting skills.
  • Assist in monitoring and maintaining organizational processes to ensure service quality and efficiency.
  • Help develop and document standard operating procedures and contribute to continuous improvement initiatives.
  • Participate in quality assurance activities and identify areas for optimization.
  • Support service delivery in awareness and implementation of best practices.
  • Support compliance and performance-management efforts.

Desired Qualifications

  • Relevant IT certifications, such as ITIL, Data Centre, or cybersecurity-related certifications.

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore, Singapore
Founded
1993

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