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CGS Federal (Contact Government Services)

Federal professional services

eDiscovery Program Manager

Full-TimeUpdated on 10/13/2026
$157k - $213.1k/yr
Expert
Boston, MA, USA+1 moreMore locations: Philadelphia, PA, USA
Hybrid
Project & Program ManagementProgram Management
No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • Provide technical and eDiscovery subject matter expertise across the full life-cycle management of program and contract resources.
  • Maintain a qualified and appropriately certified contractor workforce to meet government needs.
  • Ensure operational coverage for critical areas around the clock, seven days a week, year-round.
  • Comply with contract terms and conditions and ensure conformance with request-for-quote schedules and costs.
Responsibilities
  • Oversee administrative and logistical support for the contract, including notifying the Government of schedule changes, work assignments, coverage, daily task documentation, and work-location changes.
  • Ensure all contract staff record daily time entries.
  • Coordinate administrative activities for incoming contract staff with FBI security, IT, and other administrative units.
  • Mentor and assist new team members with daily tasks.
  • Promptly address performance or personnel issues among contracted staff.
  • Manage client expectations and deliverables and communicate with clients in a timely and clear manner.
  • Initiate process-improvement initiatives.
  • Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
  • Participate in teleconferences and meetings to review, educate, and support program objectives.
  • Assist in managing the Legal Clerical mailbox and tasks.
  • Develop and track clerical and IT project schedules, milestones, and deliverables.
  • Assist with providing client-requested information relevant to change requests and contract modifications.
  • Oversee scheduled system maintenance in accordance with established policies and procedures.
  • Review system and application logs and related reports to verify completion of scheduled jobs, including backups.
  • Review and report technical assessments, including required tasks, estimated time frames, and effort for scoped projects.
  • Oversee Veritas eDiscovery version 10 or another industry-recognized review platform.
  • Oversee administration of Microsoft Exchange 2019 and 2022.
  • Oversee administration and support of Microsoft Windows Server 2016, 2019, and 2022 in a large physical and virtual infrastructure.
  • Oversee DNS, WINS, DHCP, and LDAP-compliant directory performance.
  • Oversee the Discovery IT infrastructure, cloud technologies including Microsoft Azure and Amazon AWS, and network architecture.
  • Work with the COR to define and execute reports and other deliverables.
  • Formulate and enforce work standards and assign contractor schedules.
  • Present instructions and prepare written reports or documents conveying analysis findings and results to nontechnical audiences.
  • Work with the COR and OGC Government Leads to define and execute reports and other deliverables.
  • Provide task leads and the COR with cost and staffing estimates for existing tasks and potential future work.
  • Plan, organize, direct, and support activities identified in the contract.
  • Monitor employee performance and productivity.
  • Develop and implement training programs and remedial actions as needed.
  • Review work discrepancies.
  • Prepare, review, and submit required reports and communicate organizational policies, purpose, and goals to subordinates.
  • Maintain overall request-for-quote performance and quality assurance.
  • Provide timekeeping and invoicing for labor hours, travel, and other direct costs, if applicable.
  • Ensure program and project schedules, performance, and deliverables are met.
  • Provide direct supervision, program control, scheduling, and management of contractor personnel consistent with OGC program priorities and assignments.
  • Assist with project-management task performance.
  • Resolve problems, issues, or conflicts as required.
  • Prioritize tasks and assignments for the contractor workforce based on Government direction and best practices.

About the company

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CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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