Agile Delivery Specialist

Agile Delivery Specialist

Who We Are and What We Do 

At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen.

In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint. 

We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges.

Join us, and help shape the future of travel!

The Role

We are looking for an Agile Delivery Specialist to join SilverRail’s Software Delivery function. The role combines planning, forecasting and reporting with the facilitation of Agile practice. You will help our engineering teams deliver predictably and sustainably across the whole portfolio by keeping plans grounded in real data, removing obstacles, improving how teams plan, and giving stakeholders a clear view of progress.

The role reports to the Director of Infrastructure and works cross-functionally with engineering, product, QA and our client-facing teams. You will work alongside multiple engineering teams, helping them do their best work rather than directing it, and bring a single, reliable view of delivery together for the business.

You will be our go-to expert for delivery planning, Jira and delivery data. You will own the portfolio delivery plan, facilitate cross-team planning, track dependencies and capacity, encourage good Agile practice, and report progress by exception so that leaders can focus on the decisions that matter.

This role will suit someone with experience as a scrum master, delivery coordinator or Agile delivery lead, or in a PMO or delivery support role, in a software or technology environment. You will have practical Agile experience, enjoy working with data, and be confident in Jira. You will be comfortable organising your own work, building relationships across teams and raising issues without waiting to be asked. It is a great opportunity to have a visible impact and grow your career while working closely with senior leadership. 

Key Responsibilities 
 
Delivery planning and forecasting

• Own the integrated portfolio delivery plan across engineering teams, tracking milestones, dependencies and key dates.

• Facilitate regular cross-team planning, for example quarterly planning, aligning engineering, product and QA on scope and sequencing.

• Run capacity planning with teams and engineering managers so that commitments are realistic.

• Produce data-driven delivery forecasts using Jira data such as velocity, throughput and scope change.

• Keep plans up to date as priorities change, and highlight the impact of those changes on timelines and dependencies.

• Maintain the delivery RAID log (risks, assumptions, issues and dependencies) and follow up on actions with owners.

Agile delivery and team practice

• Work with multiple engineering teams across the portfolio, helping them plan for and meet their delivery commitments.

• Facilitate cross-team agile ceremonies, and support teams in running effective planning, reviews and retrospectives that lead to real improvement.

• Identify and help remove impediments, escalating quickly where they can’t be resolved directly.

• Encourage good agile practice across teams, helping them adapt Scrum and Kanban to what works for them.

• Help teams agree and improve their ways of working, including definitions of ready and done.

• Support a culture of continuous improvement, openness and ownership.

Reporting and insight

• Produce regular delivery reporting by exception for scrum teams, engineering and product leadership, drawing attention to slippage, emerging risks and blockers.

• Track flow metrics such as cycle time, throughput, work in progress and forecast versus actual delivery, and use them to improve delivery, not only to report on it.

• Maintain Jira dashboards and high-level plan views so senior stakeholders can see delivery health at a glance.

Delivery tooling, data and process improvement

• Be the team’s expert on Jira, JQL, automation and delivery metrics.

• Own and evolve how delivery is planned and tracked in Jira so it stays accurate, useful and easy to maintain.

• Reduce manual reporting effort using Jira filters (JQL), automation and integrations where appropriate.

• Champion good Jira and Confluence hygiene so the data we report on can be trusted.

• Continuously improve our delivery processes as the teams and portfolio grow.

Coordination and stakeholder management

• Manage dependencies and relationships between teams, client-facing colleagues and third parties.

• Make scope, time and quality trade-offs visible to Product Management.

• Act as the central point of contact for portfolio delivery status, helping stakeholders find the information they need.

• Support client-facing teams with delivery information where needed, helping set clear expectations on release timing and scope.

• Keep senior leadership and executives informed on delivery health, escalating risks and issues early.

Required Competence and Skills

Essential

• Experience as a scrum master, delivery coordinator or Agile delivery lead, or in a PMO or delivery support role, ideally in a software or technology environment.

• Practical experience of Agile delivery (Scrum and/or Kanban) and an understanding of how to adapt it to different teams.

• Experience facilitating planning sessions, ceremonies or workshops across teams.

• Experience identifying and helping remove impediments, and managing dependencies across teams.

• In-depth expertise in Jira (boards, JQL, dashboards and automation), good familiarity with Confluence, and experience using delivery data to forecast.

• Confidence in using delivery data and flow metrics, in Jira, Excel or similar tools, to forecast and improve delivery.

• Ability to summarise complex information for different audiences and build relationships across teams, including senior leadership.

• Ability to manage several workstreams at once, whilst maintaining organisation and high attention to detail.

• Self-motivated, comfortable working independently and prioritising your own workload.

Desirable

• A Scrum or agile certification, such as PSM, CSM or ICAgile.

• Experience of cross-team or scaled planning, such as quarterly planning or SAFe.

• Experience with Jira Plans (Advanced Roadmaps), Jira automation, or Jira integrations and APIs.

• Basic scripting skills, such as Python, to automate data gathering or reporting.

• Experience with reporting or BI tools such as Power BI.

• Experience working with distributed teams across multiple time zones.

• Experience in travel, rail or B2B SaaS, or delivering for enterprise clients.

 
 
Why us? 

• We are an accredited flexible working company

• We utilise a hybrid working model, providing equipment for home working alongside one or two monthly visits to our beautiful central London office. 

• We offer a highly competitive benefits package including private healthcare and rail discounts.

• We provide a wealth of career development opportunities with training that is individual, focused on improving your skills and helping you become the best professional you can be. 

• Our team’s health and wellness is genuinely important to us, so we offer a number of wellbeing seminars and membership to the #1 leading meditation app.

• A unique opportunity to work for a tech company that is helping the environment by revolutionising the way we travel. 

Our values are simple: Do Good by working for a better tomorrow; Think Big Act Smart by being curious, adaptable and data-driven; and remember that through collaboration we will always be Stronger Together. 

*We are a neurodiverse employer and are working hard to improve our recruitment processes, so if there is any way that we can make the recruitment experience better for you then please let us know in your application - all information will be treated as strictly confidential*