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NTT Data

Global IT services and consulting provider.

Healthcare Senior Specialist1

Enterprise ApplicationsUpdated on Nov 14
Full-timeNo salary listed

About the Job

Requirements

  • Experience working within the healthcare provider domain and a strong understanding of hospital workflows and operational support.
  • Understanding of ambulatory clinical workflows, including scheduling, charting, and orders.
  • Ability to support interfaces for lab, imaging, billing, pharmacy, and electronic prescriptions.
  • Knowledge of ambulatory billing, including evaluation and management codes, claim scrubbing, and claim files.
  • Proficiency in template customization, provider preferences, and smart tools.
  • Experience supporting document workflows, including scanning, indexing, and chart import.
  • Experience managing upgrades, patches, and legacy electronic medical record data archiving.
  • Experience working with ambulatory electronic medical record systems such as MEDENT, HST Pathways, Dentrix Enterprise, and Athenahealth.
  • Ability to adhere to healthcare regulations such as HIPAA, security standards, and data privacy requirements.

Responsibilities

  • Investigate, troubleshoot, and resolve Level 2 and Level 3 incidents for commercial off-the-shelf healthcare applications, restoring services promptly and adhering to service-level agreements.
  • Perform root cause analysis for recurring issues.
  • Proactively monitor application health, interfaces, and batch jobs.
  • Perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
  • Assess, implement, and validate application changes, including configurations, patches, and upgrades, through controlled release processes.
  • Conduct impact analysis and plan rollbacks for application changes.
  • Coordinate with business users, IT teams, and third-party vendors to resolve issues, deliver enhancements, and handle escalations for regulated healthcare workflows.
  • Maintain knowledge articles, runbooks, and audit documentation.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1988

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