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Axon

Builds weapons, cameras and software for police

Mission Operator

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNew Mexico, USA

About the Job

Requirements

  • Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
  • Experience supporting enterprise software, software-as-a-service platforms, cloud technologies, or integrated technology environments.
  • Strong troubleshooting, analytical thinking, and root-cause analysis skills.
  • Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern information technology environments.
  • Proven ability to independently manage complex customer relationships.
  • Strong executive communication and consulting skills.
  • Ability to travel as required.
  • Ability to obtain and maintain Criminal Justice Information Services compliance and satisfy customer background requirements.

Responsibilities

  • Serve as the primary technical advisor for assigned public safety agencies.
  • Build trusted relationships with technical, operational, and executive stakeholders.
  • Conduct regular business and technology reviews focused on operational success.
  • Develop long-term customer success and technology adoption strategies.
  • Represent customer priorities across Axon.
  • Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
  • Lead technical escalations involving Product, Engineering, Support, and Professional Services.
  • Guide implementation planning, architecture discussions, and technology modernization.
  • Serve as the technical authority during deployments and operational challenges.
  • Lead deployments across multiple Axon products.
  • Drive customer adoption and operational optimization.
  • Identify workflow improvements that improve customer efficiency.
  • Support artificial intelligence adoption and digital transformation initiatives.
  • Analyze customer health, adoption metrics, and operational performance.
  • Use Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
  • Provide data-driven recommendations that improve customer outcomes.
  • Deliver advanced technical training.
  • Develop customer best practices and operational documentation.
  • Increase customer confidence in managing Axon technology.
  • May be assigned to mentor others.
  • Lead onsite deployments, executive engagements, and critical customer situations.
  • Coordinate internal and customer stakeholders to ensure successful outcomes.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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