Brown University Health

Remote behavioral health care platform analytics

Patient Service Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeDartmouth, MA, USA$18.13 - $29.90In-person

About the Job

Requirements

A high school diploma or equivalent is required.
Excellent communication and interpersonal skills are required.
Strong customer service is expected.
Must be able to work independently with little supervision.
Must adhere to BHMG policies and use discretion to maintain patient confidentiality.

Responsibilities

Answer calls, route them appropriately, take messages, follow through to ensure the appropriate physician or staff member receives information, provide routine information, and give only authorized medical advice from a provider.
Provide customer service to new and existing patients of the practice.
Create patient cases and document telephone calls and messages in Athena or another electronic medical record system.
Schedule patient appointments and requested testing.
Register patients in the electronic medical record system, verify demographics and health insurance information, and conduct eligibility checks to ensure insurance is reflected accurately.
Collect required insurance co-pays, including prior balances.
Follow scheduling notes and directly schedule patient visits in other practices as advised.
Perform daily pre-visit planning for upcoming appointments, including running insurance eligibility checks.
Obtain prior authorizations and insurance referrals as needed by the practice.
Conduct outreach to selected patient groups as directed for patient care and quality measurement or guidelines, and schedule specialty appointments or testing as required.
Work in electronic medical record buckets as directed and as needed by the practice.
Inform the manager of administrative supply needs or assist with ordering supplies.
Follow up with providers regarding missing slips and create claims in Athena.
Work assigned revenue cycle buckets as directed.
Perform other duties as requested.

Desired Qualifications

One to three years of experience as a medical secretary is preferred.
Experience with an electronic medical record system is strongly preferred; Athena experience is a plus.
Experience with Microsoft Office, Word, Excel, and Outlook is preferred.

SUMMARY:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
Provides a high level of customer service to all new and existing patients of the practice.
Creates patient cases and documents telephone calls and messages into Athena or other EMR.
Schedules patient appointments and appropriate testing for patients as requested.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Collects required insurance co-pays from patients including any prior balances.
Follows scheduling notes and direct schedules patient visits in other practices as advised.
Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
Performs work in EMR buckets as directed and per practice need.
Responsible to inform manager of administrative supply needs or assists with ordering.
Follows up with providers on missing slips and creates claims in Athena.
Responsible to work assigned revenue cycle buckets as directed.
Must be able to work independently with little supervision.
Adheres to BHMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.

MINIMUM QUALIFICATIONS:

One to three years as a medical secretary preferred.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:

High School Diploma or equivalent required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

8:00am - 5:00pm Monday thru Friday

Work Shift:

Day

Daily Hours:

Per Diem - As required

Driving Required:

About the Company

Brown University Health

Remote behavioral health care platform analytics

Memoir Health built a behavioral healthcare platform for home-based care, helping healthcare organizations manage patients remotely. The platform includes remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and guides proactive care. It stands out by automating care journeys and delivering integrated, outcomes-focused care within managed care networks, reducing administrative work for clinicians. Its goal is to make care more proactive, accessible, and coordinated from home, aiming to improve patient outcomes while lowering costs; Memoir Health was acquired by Lumeo Health in 2020.

Company size: 1-10
Company stage: Seed
Total funding: $7.5M
Headquarters: New York City, New York
Founded: 2018

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Brown University Health

Patient Service Specialist

About the Job

Requirements

Responsibilities

Desired Qualifications

Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

Provides a high level of customer service to all new and existing patients of the practice.

Creates patient cases and documents telephone calls and messages into Athena or other EMR.

Schedules patient appointments and appropriate testing for patients as requested.

Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

Collects required insurance co-pays from patients including any prior balances.

Follows scheduling notes and direct schedules patient visits in other practices as advised.

Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.

Performs work in EMR buckets as directed and per practice need.

Responsible to inform manager of administrative supply needs or assists with ordering.

Follows up with providers on missing slips and creates claims in Athena.

Responsible to work assigned revenue cycle buckets as directed.

Must be able to work independently with little supervision.

Adheres to BHMG policies.

Always uses discretion to ensure patient confidentiality.

Performs other duties as requested.

MINIMUM QUALIFICATIONS:

One to three years as a medical secretary preferred.

Strong customer service excellence expected.

Excellent communication and interpersonal skills required

Experience with EMR strongly preferred. (Athena a plus)

Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION:High School Diploma or equivalent required.

About the Company

Brown University Health

Recently Posted Jobs

EDUCATION:

High School Diploma or equivalent required.