Practice Manager

We are currently seeking a dynamic and experienced Practice Manager to lead our Columbia, MD location. This is an exciting opportunity for a mission-driven operations leader who thrives in a fast-paced healthcare setting and is passionate about delivering exceptional patient care through strong team leadership and operational excellence.

At Kolmac Integrated Behavioral Health, the Practice Manager is more than just an administrator—they are a strategic partner, a team motivator, and a change champion. The ideal candidate is solution-focused, goal-oriented, and resilient—ready to rise above challenges and lead with clarity, compassion, and confidence.

This role plays a critical part in aligning daily medical office operations with Kolmac’s broader mission to help individuals and families heal through evidence-based addiction and behavioral health care. The Practice Manager works collaboratively with clinical leaders and the Patient Access Director to drive results, promote superior customer service, and create a high-performing, patient-centered environment.

If you are energized by the opportunity to lead, problem-solve, build strong teams, and make a meaningful impact in people’s lives, we want to meet you.

The Logistics:

• Location: Columbia, MD
• Schedule: Monday – Friday, 10a-6p
• Salary: Up to $65,000 pending experience  

Responsibilities

Operational Oversight & Practice Efficiency

• Provide direct oversight and leadership of daily clinic operations at Columbia MD location

• Maintain a clean, professional, and welcoming environment at both sites.

• Establish and maintain appropriate levels of office/medical supplies and clinical equipment.

• Ensure all clinic workflows, from front desk to back-end processes, operate efficiently and in alignment with Kolmac standards.

• Adjust operations proactively to maintain peak performance.

Provider & Patient Access

• Coordinate and manage provider schedules; support onboarding of new providers and modifications to existing schedules.

• Monitor appointment availability and ensure same-day access whenever possible.

• Evaluate staffing and scheduling practices to meet patient demand and financial goals.

• Prepare clinics for provider transitions (e.g., departures or additions) to ensure minimal disruption.

Patient Experience & Service Recovery

• Serve as a primary point of contact for patient concerns, ensuring timely resolution and satisfaction.

• Engage in service recovery and continuous improvement activities.

• Regularly review operational reports (e.g., patient flow, no-show rates) and implement data-informed improvements.

Staff Supervision & Development

• Supervise all non-provider staff across both sites; handle training, onboarding, performance management, and payroll.

• Maintain and coordinate staffing schedules to support patient care and clinic efficiency.

• Identify and support additional training needs in collaboration with clinical leadership.

• Encourage team engagement, development, and a culture of accountability.

• Lead hiring, promotions, and terminations in alignment with organizational policy.

Compliance & Facility Readiness

• Ensure compliance with environmental, health, safety, and regulatory standards.

• Monitor adherence to Kolmac’s Code of Conduct, internal policies, and applicable laws.

• Work closely with Compliance and Legal to report and manage risk, privacy, or regulatory concerns.

• Educate staff on compliance standards and emergency preparedness procedures.

Financial Performance & Revenue Cycle Management

• Oversee collection of copays, deductibles, and outstanding balances.

• Monitor and report on cash collections, payer mix, and accounts payable activities.

• Ensure proper documentation, financial tracking, and reporting on daily/weekly/monthly performance.

• Contribute to overall revenue cycle effectiveness and collaborate with centralized billing teams.

Leadership & Communication

• Lead regular team meetings to share goals, updates, and changes to practice operations or policies.

• Serve as a visible, supportive leader who fosters strong provider-staff relationships and a culture of collaboration.

Other Duties

• Provide backup to staff during peak times or absences.

• Perform other duties as assigned to ensure clinic continuity and patient care.

Qualifications

• 4+ years of experience in healthcare office management and direct staff supervision

• Proven experience in medical office or behavioral health practice management

• Strong interpersonal and communication skills for effective collaboration with clinicians, staff, and patients

• Excellent analytical and problem-solving skills

• Proficiency with healthcare software and administrative systems

• Effective leadership, motivation, and goal-setting abilities

• Sound understanding of healthcare finance and best practices

• Strong organizational and time management skills

• Bachelor’s degree preferred but not required