Occupancy Planning and Management Analyst - CAD/CAFM Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Analyst – Occupancy Planning and Management

Business Unit: JLL Business Services, Costa Rica

About JLL:
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:
Support in the maintenance of accurate data in the CAFM/IWMS database application.

Validate data to determine readiness for reporting and benchmarking.

Support in the management of all administration forms and corresponding data elements including space categories, space types, organization hierarchy, capacities, etc.

Ensure drawing and data standards are followed and document any account specific deviations from the standards.

Coordinate with CAD/CAFM service vendors on drawing and system related support tasks.

Manage user access for all modules of the space management technology.

Serve as a technology trainer for both client users and the Occupancy Planning account team.

Review data errors within portfolio and report on remediation in a regular QA cycle.

Support in the addition or removal of buildings, floors, space and/or employee and organization data to reflect portfolio changes.

Perform required data and drawing audits according to account procedures, including managing the schedule, results tracking and reporting.

Process timely data corrections according to the client SLAs; coordinate required drawing changes with Global CAD team.

Prepare, generate and publish standard reports on a weekly, monthly, and quarterly basis, including building, room and employee detail reports at the building, state, country, and/or regional level.
Assist with ad-hoc requests for queries from CAFM database on space and occupancy data as requested by client.

Utilization of CAFM/IWMS database system includes-

Report issues related to CAFM application to line manager/CAFM/IWMS Administrator.

Report status, issues and concerns related to the overall use, functionality and performance of CAFM/IWMS to line manager / Occupancy Planning lead and perform testing of application hot fixes, and new enhancements and modifications as requested.

Apply working knowledge of office space categorization principles (BOMA, OSCRE, etc.) including circulation, egress, common, core and amenity; and literacy in reading and interpreting floor plans, to the client’s portfolio data.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Managing people and operations.

You’ll need to establish a dynamic environment that promotes the sharing of ideas and employee growth, upholds the firm’s values and culture, and aligns with our purpose of shaping the future of real estate for a better world.

The focus of the Occupancy Planning and Management Analyst role will be to support the management of the client’s CAFM/IWMS system, space and occupancy data, and the analysis and development of space and occupancy reporting and dashboards. The role will collaborate and communicate with other members of the Workplace Agility occupancy planning team, project management and facilities management teams, and corporate real estate and client partners in order to provide space data and occupancy metrics that contribute to delivering global occupancy and real estate decisions and strategies.

The Occupancy Planning and Management Analyst will be supporting in the delivery of accurate data, drawings and reporting within the client portfolio using a CAFM/IWMS database system and other tools. They will process updates of space and people data, perform data and drawing audits, and participate in data governance programs. The Space Data Management Analyst will be assisting with the validation of space and occupancy data and report out on occupancy metrics including supply/demand, vacancy, density, utilization, and cost metrics. The Candidate will act as a point of contact for database and drawing questions concerning their assigned portfolio. This position will require collaboration with team members not under direct management or supervision including occupancy planners, project managers, facilities manager, the CAFM technology team and the Global CAD services team.

Through the team workflow tools, provide Quality Assurance checks and management of tasks, which include:

• Drawing additions for new customers.
• Review drawing files within AutoCAD and/or field redline drawings for completeness.
• _Arch, _Floor, and _Poly drawings.
• Strong knowledge of working with XREFs.
• Polyline and label room numbers.
• Ensure all documents follow JLL/client standards and layering formats.
• Creating 2D test fits from hand drawn sketch.
• Performing ongoing maintenance of as-built AutoCAD/Revit floorplans to incorporate construction changes.
• Following established AutoCAD/Revit drawing standardization guidelines.
• Prepare drawings for publish to various CAFM/IWMS Technology Systems through drawing layer standardization, polyline to BOMA standard, etc.

Sounds like you?
Our successful Occupancy Planning and Management Analyst:

• Engage confidently with internal and external stakeholders and see things from their perspective.
• Are driven to succeed and love achieving challenging goals.
• Bring a structured and organized approach to everything they do.
• Communicate and collaborate to achieve success.
• Thrive under pressure and deal effectively with tight deadlines and high expectations.

To apply, you need to have:
A bachelor’s degree or Diploma, preferably in Architecture with strong Data Sense. You will be successful if you have proficiency in reading floor plans, understanding of spaces and areas, Microsoft Office Suite; advanced skills in Excel and PowerPoint are required. 2-4 years’ work experience managing data preferably in occupancy or space planning for corporate clients; including end to end data management life cycle from collection, standardization, loading monitoring/remediation and reporting.

You’ll need experience in analyzing and creating data reports that support data driven decisions.

Experience with AutoCAD as well as proficiency in maintaining data in database driven systems, preferably in CAFM/IWMS database applications preferred (FM Systems, TRIRIGA, Manhattan Centerstone, Archibus, Serraview, etc.)

Key skills include excellent written and verbal communication skills and the ability to work across cultures and languages when managing an international portfolio. Be self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners. You’ll need to be comfortable with frequent or rapid change, flexibility to adapt to shifting priorities and the ability to effectively manage time, organize and prioritize deliverables and workload. Demonstrate consistency in values, principles and work ethic, have the understanding of and commitment to client service and a desire to work within a diverse, collaborative, and driven professional environment.

What we can do for you:
At JLL, our purpose is to shape the future of real estate for a better world. We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Apply today!

JLL Privacy Notice:
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Location:

On-site –Belen, CRI

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a[email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.