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Caliber

Corporate reputation management and insights platform

Process Engineer / Operations Specialist

Business OperationsConfirmed live in the last 24 hours
Full-timeLewisville, TX, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or an equivalent combination of education, training, and experience that provides the knowledge, skills, and experience required for the role.
  • Two to five years of experience evaluating, optimizing, and designing processes.
  • Must be eligible to work in the United States without restrictions.

Responsibilities

  • Evaluate center workflows to identify inefficiencies, performance gaps, and opportunities for improvement.
  • Develop and implement practical solutions that improve productivity, operational consistency, service quality, and profitability.
  • Own assigned improvement initiatives from assessment and solution design through implementation and measurement.
  • Identify opportunities to streamline workflows, reduce unnecessary steps, and improve resource utilization.
  • Analyze operational data and key performance indicators to identify trends, root causes, and improvement opportunities.
  • Define success measures and assess the effectiveness of implemented changes.
  • Translate quantitative and qualitative findings into clear, actionable recommendations.
  • Monitor post-implementation results to help sustain improvements.
  • Partner with Operations, IT, Procurement, Training, Quality, and Strategic Accounts on process enhancements.
  • Engage center teams and operational leaders to understand challenges and validate solutions.
  • Influence adoption of new practices without direct supervisory authority through communication, training, and stakeholder engagement.
  • Develop and maintain standard operating procedures, workflows, and work instructions.
  • Support testing, rollout, and optimization of operational tools, systems, and processes.
  • Troubleshoot process issues, recommend corrective actions, and support projects involving equipment and capacity improvements.
  • Ensure improvements align with applicable health, safety, and quality requirements.

About the Company

Caliber

Corporate reputation management and insights platform

Caliber is a corporate reputation management platform that helps large companies understand and shape stakeholder perceptions. It collects perception data, provides tailored insights and strategic advice through digital tools and expert analysis, and uses customized questions with periodic measurements to track alignment between targets and actual results and identify KPIs that need action. It differentiates itself by turning perception data into concrete, action-oriented strategies instead of generic branding advice, helping clients boost loyalty, engagement, and advocacy. Its goal is to help organizations build trusted brands and stronger stakeholder relationships through data-driven reputation management.

Company size
11-50
Company stage
N/A
Total funding
$480K
Headquarters
Scottsdale, AZ
Founded
1997

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