HybridOccasional travel to multiple branch locations is required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
A high school diploma or GED is required.
Working knowledge of Windows operating systems and Microsoft Office is required.
Experience supporting hardware, software, and basic networking is required.
A valid driver's license and a clean driving record are required.
Occasional travel to branch locations is required.
Responsibilities
Provide timely, high-quality support for hardware, software, networking, and phone systems.
Troubleshoot and resolve technical problems or escalate them to appropriate IT team members.
Support business applications, including Epicor Eclipse ERP.
Assist employees with day-to-day technical needs and questions.
Set up, configure, and deploy workstations, laptops, and peripheral equipment.
Relocate and install equipment across branches as needed.
Partner with branch teams to resolve system or hardware issues.
Coordinate with third-party vendors for hardware and software support.
Track, document, and follow up on IT support tickets and projects.
Identify trends in recurring issues and help implement long-term solutions.
Assist in developing IT procedures, documentation, and user guides.
Support IT projects and system improvements as assigned.
Desired Qualifications
Experience with Epicor Eclipse ERP.
Familiarity with distribution, warehouse, or branch operations.
IT Support Specialist
Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others.
What We Offer:
Salary: $48,000-53,000
Growth and career development opportunities
Supportive, team-oriented environment
Exposure to a variety of systems and technologies
What You’ll Do:
Technical Support
Provide timely, high-quality support for hardware, software, networking, and phone systems
Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members
Support business applications, including Epicor Eclipse ERP
Assist employees with day-to-day technical needs and questions
Equipment & Systems
Set up, configure, and deploy workstations, laptops, and peripheral equipment
Relocate and install equipment across branches as needed
Partner with branch teams to resolve system or hardware issues
Coordinate with third-party vendors for hardware and software support
Process & Improvement
Track, document, and follow up on IT support tickets and projects
Identify trends in recurring issues and help implement long-term solutions
Assist in developing IT procedures, documentation, and user guides
Support IT projects and system improvements as assigned
What We’re Looking For:
Required:
High school diploma or GED
Working knowledge of Windows OS and Microsoft Office
Experience supporting hardware, software, and basic networking
Strong problem-solving and organizational skills
Excellent communication and customer service abilities
Valid driver’s license with a clean driving record (occasional travel required)
Preferred:
Experience with Epicor Eclipse ERP
Familiarity with distribution, warehouse, or branch operations
What Makes You a Great Fit:
Self-motivated and detail-oriented
Able to manage multiple priorities in a fast-paced environment
Strong team player with a positive attitude
Comfortable working under pressure and resolving issues efficiently
Professional and tactful in all interactions
Work Environment:
This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.