WTW

Global risk management, insurance brokerage, consulting

Ejecutivo de Atención

Customer SupportConfirmed live in the last 24 hours

Full-timeMiguel Hidalgo, Mexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

Experience in major medical expenses insurance, knowledge of general policy conditions and claims procedures.
Proficiency with Microsoft Office.
Customer service orientation, negotiation ability, teamwork, and effective communication.

Responsibilities

Collect information for each customer interaction.
Explain the benefits of the medical expense policy in detail.
Provide personalized guidance to clients on using their medical expense policy.
Accompany clients throughout the process when they use their medical expense policy.
Assist with completing forms for reimbursement, scheduling, or hospital admission procedures.
Follow up on procedures promptly while meeting the service level established for the account.
Complete logs and reports.

Ejecutivo de Atención

El Rol:

Recabar información de cada atención brindada
Explicación detallada sobre los beneficios de la póliza de gastos médicos
Orientación personalizada al cliente sobre el uso de su póliza de gastos médicos
Acompañamiento durante todo el proceso cuando se ocupa la póliza de gastos médicos
Apoyo en llenado de formatos para trámites de reembolso, programación o ingresos hospitalarios
Seguimiento puntual de los trámites, cumpliendo con el nivel de servicio establecido para la cuenta
Llenado de bitácoras y reportes

Experiencia en el área de gastos médicos mayores, conocimientos de condiciones generales y trámites de siniestros
Manejo de paquetería Microsoft Office
Actitud de servicio al cliente, habilidad de negociación, trabajo en equipo y comunicación efectiva

Oportunidad de trabajo inclusiva

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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