Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Flynn Companies

1,001-5,000 employees

Specializes in building envelope solutions

Industrial & Manufacturing

Mid

Mississauga, ON, Canada

Required Skills

Communications

Customer Service

Requirements

3+ years of related Customer Service experience
Post-secondary education is preferred
Excellent verbal and written communication
Computer literate with proficiency in database and reporting tools
Ability to multi-task, prioritize, and manage time effectively
Proactive approach to anticipate tasks or challenges and take action
After hours and weekend availability as required

Responsibilities

Act as a liaison between Strategic Clients and Service Departments
Manage large volume of incoming requests from Strategic Clients
Respond promptly to client inquiries and meet client timeframes
Communicate with clients through various channels
Communicate and coordinate with internal Service Departments
Handle complaints, provide appropriate solutions, and follow up for resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Keep records of customer interactions and details of inquiries and complaints
Provide accurate invoicing to all Strategic Clients
Identify discrepancies between contract amounts and invoice amount and resolve issues

At Flynn, it’s not just a job, it’s a career

The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

A Day in the Life:

-Manage large volume of incoming requests from our Strategic Clients

electronically and/or by telephone

-Respond promptly to client’s inquiries and meet client timeframes

-Communicate with clients through various channels, such as online portals

-Communicate and coordinate with internal Service Departments across Canada

and the US

-Carefully identify problems that might arise from operations with the use of ethical

procedures and professional judgment

-Handle complaints, provide appropriate solutions and alternatives and follow up

to ensure resolution

-Obtain and evaluate all relevant information to handle inquiries and complaints

-Escalate requests and unresolved issues to the designated resource as required

-Keep records of customer interactions; record details of inquiries, comments and

complaint

-Follow communication procedures, guidelines and policies

-Provide accurate invoicing to all Strategic Clients

-Identify any discrepancies between contract amounts and invoice amount and

resolve any issues.

What We Offer:

-Great Perks and Discounts!

- Amazing Benefits and RRSP matching program

-In-house gym and cafeteria

-Complimentary tea and coffee

- Be part of a growing company!

What We Are Seeking:

-Experience: 3+ years of related Customer Service experience

-Post-secondary education is preferred

-Excellent verbal and written communication

-Must be computer literate with proficiency and working knowledge of database

and reporting tools

-Easily adopts new tools and processes

-Ability to multi-task, prioritize, and manage time effectively

-Proactive approach to anticipate tasks or challenges and take action, even if it

falls beyond their prescribed duties

-After hours and weekend availability as required

Location: Mississauga, ON

Employment Type: Office, Salary, Full-time

Job Functions: Customer Service

Industry: Building Envelope

CANRO

#LI-PR1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

Flynn Companies

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Website

View Company Profile

The Flynn Group of Companies specializes in providing building envelope solutions for institutional, commercial, and industrial properties, offering roofing systems, glazing, curtain walls, architectural metals, and waterproofing services. With over 40 years of experience, Flynn is known for its expertise in roofing, glazing, and architectural metal technologies, focusing on building envelope systems and design-assist programs, including the F.A.S.T. app for repair and maintenance.

Company Stage

N/A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1978

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 22%

2 year growth

↑ 29%