Field Service Engineer 4

Job Description

Smiths Detection is seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This is a hands-on role suited to an experienced technician or engineer who enjoys troubleshooting complex equipment, solving technical challenges, and working directly with customers in a highly operational environment.

As part of our field service team, you will be responsible for maintaining, repairing, servicing, and installing advanced X-ray and trace detection systems that support critical aviation and security operations. Working as part of a 24/7 rotating roster, you will play a key role in maximising equipment uptime, ensuring service excellence, and delivering a high standard of customer support.

This role requires a strong mechanical, electrical, and electronics fault-finding capability, a proactive approach to learning and knowledge sharing, and the ability to work both independently and collaboratively within a close-knit team.

Key Responsibilities

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance activities in accordance with service contracts and maintenance schedules
• Respond to equipment faults and corrective maintenance requirements within agreed service levels and KPIs
• Diagnose mechanical, electrical, and electronic faults using multimeters, laptops, software diagnostics, and testing equipment
• Test equipment components and circuits to identify root causes of failures
• Replace belts, rollers, motors, X-ray generators, and other mechanical or electronic components
• Inspect, clean, vacuum, de-grease, repair, and replace internal machine components
• Install and commission new equipment at customer sites alongside internal teams, subcontractors, and customer stakeholders
• Complete service reports, maintenance records, and field service documentation accurately and in a timely manner
• Manage spare parts consumption and inventory transactions within internal systems
• Participate in technical, safety, compliance, and product training programs
• Support customers, vendors, subcontractors, and internal stakeholders through effective communication and problem-solving
• Ensure tools and test equipment are maintained, calibrated, and fit for purpose
• Analyse field service trends and provide recommendations for equipment and process improvements
• Contribute to continuous improvement initiatives and operational excellence projects
• Provide guidance, training, and support to junior technicians and new team members
• Promote and lead safe work practices while maintaining a strong safety culture
• Participate in regular team meetings, safety briefings, and operational reviews

Qualifications

You will bring:

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT, or a related discipline
• Minimum 3+ years' experience in a field service, maintenance, engineering, or technical support role
• Strong troubleshooting and fault-finding skills across mechanical, electrical, and electronic systems
• Experience working with industrial equipment, automation systems, security technology, conveyors, machinery, or similar equipment
• Ability to interpret technical information and diagnose equipment issues methodically
• Strong communication and customer service skills
• Basic proficiency with Microsoft Office applications
• A current unrestricted or provisional driver's licence
• Ability to obtain and maintain relevant security clearances and industry licences
• Flexibility to work across a 24/7 rotating shift roster

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.