A

Accor

Global hotel management, franchising, loyalty programs

Front Office Agent

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listedHybrid

About the Job

Requirements

  • Completed vocational training in hotel services and/or experience at a reception desk or hotel bar is desirable.
  • Good German and English skills are required.
  • Initial experience with Opera Cloud is desirable.
  • Confident use of Microsoft Office is required.
  • Availability for shift work and a high level of service orientation are required.

Responsibilities

  • Welcome and assist international guests.
  • Handle check-in, check-out, and guest inquiries.
  • Work closely with all hotel departments.
  • Prepare and serve drinks and snacks at the bar.
  • Manage cash, process reservations, and maintain guest correspondence.
  • Assist with administrative tasks and comply with all standards.
  • Follow HACCP and safety requirements, as well as the Green Key program.

Desired Qualifications

  • Experience at a reception desk or hotel bar is desirable.
  • Initial experience with Opera Cloud is desirable.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at Accor

See more jobs