Legal Assistant - Clerk

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The Legal Clerk will provide clerical, administrative and operational support to the Legal Department in the management and administration of insurance-related legal matters, claims disputes, litigation, recoveries and general legal documentation.

The role will support the efficient handling of legal files, maintenance of litigation records, monitoring of court dates and deadlines, preparation and filing of legal correspondence, follow-up of outstanding documentation and coordination with external advocates, courts, clients and internal business departments.
The successful candidate will work closely with Legal Officers and other relevant departments, particularly Claims, Finance, Underwriting, Risk and Compliance, to facilitate the timely processing and resolution of legal and claims-related matters.

This is an entry-level position intended to provide practical exposure to insurance law, litigation administration, claims management and the general operations of an in-house Legal Department.
The successful candidate should demonstrate strong organizational skills, attention to detail, good communication skills, integrity, confidentiality and the ability to manage multiple assignments within stipulated timelines.

1.     KEY TASKS AND RESPONSIBILITIES

A.  Claims Management:

• Maintain and regularly update the litigation diary, court calendar and legal matter trackers
• Record all court dates, mentions, hearings, filing deadlines and other important procedural timelines
• Follow up with external advocates on the progress of ongoing litigation matters and obtain updates on pending court processes
• Assist in obtaining copies of pleadings, affidavits, witness statements, court orders, judgments and rulings from external advocates and court registries
• Undertake routine follow-ups at court registries to establish the status of pending matters, confirm filing of documents and obtain court records where necessary
• Assist in preparing court attendance schedules and coordinating attendance by Legal Officers, witnesses and other relevant stakeholders
• Ensure that all court developments and correspondence received from external advocates are promptly brought to the attention of the relevant Legal Officer
• Maintain an updated register of ongoing, concluded and pending litigation matters
• Assist in preparing periodic litigation status reports indicating upcoming court dates, outstanding documentation and pending actions
• Follow up with external advocates on outstanding pleadings, submissions, judgments, court orders and other deliverables
• Ensure that court files and litigation records are properly maintained and readily accessible

B.  Litigation Oversight:

• Following up on court cases involving the company including defense and recovery suits
• Responsible for ensuring that the court diary is well maintained and always up to date
• Liaise with external advocates and monitor progress of claims-related litigation to ensure effective representation and timely reporting
• Visiting the registry to get updates on the company matters pending in court and judgments and rulings
• Assisting in the preparation of court pleadings, affidavits, and other litigation documents
• Liaising with external advocates handling cases for the company
• Coordinating court attendances, hearings, and filing deadlines
• Maintaining and updating litigation trackers

C.  Risk & Compliance:

• Handle claims in compliance with relevant insurance laws, regulations, policy terms, and industry practices
• Maintain updated records and reports of ongoing and concluded matters
• Maintain an up-to-date compliance calendar and track deadlines
• Ensure timely escalation of compliance issues to the Legal Counsel, Risk & Compliance Manager

D.  Internal Support & Training:

• Respond to internal queries on legal procedures, policy compliance, or documentation
• Conduct internal legal training and sensitization on claims processes, court procedures, and compliance requirements
• Booking appointed and coordinated appointments and meeting be it virtual or physical

E. Stakeholder Engagement:

• Provide legal documentation on large or complex claims as required
• Assisting in reaching out to clients when they are required before court as witnesses in good time
• Collaborating and reaching out to service providers i.e. investigators, advocates, brokers and other claims professionals to support defensible claims
• Respond to legal queries from external shareholders regarding claims issues and updates
• Communicate with clients, gathering necessary documents and information to begin building a case
• Track deliverables such as court dates, pleadings, legal opinions, and timelines

3. SKILLS AND COMPETENCIES

• In-depth knowledge of insurance law, civil procedure, and claims handling
• Strong analytical and problem-solving abilities
• High integrity and strong professional ethics
• Proficiency in legal research and drafting
• Good interpersonal and communication skills
• Ability to work under pressure and manage multiple matters simultaneously
• Familiarity with the Advocates Remuneration Order and Civil Procedure Act

 4. KEY PERFORMANCE INIDCATORS (KPIs)

• Compliance with regulatory/legal reporting requirements
• Turnaround time in claims litigation processes
• Timeliness and quality of support in preparing legal opinions on claims
• Accuracy and completeness of litigation documentation
• Turnaround time in supporting claims litigation processes
• Efficiency in legal cost tracking and administrative support for budget management

  5. QUALIFICATIONS 

• Diploma in Law from a recognized institution.
• At least one (1) year of relevant work experience will be an added advantage but is not mandatory.
• Basic knowledge of the Kenyan legal system, court procedures and legal documentation.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Previous exposure to a law firm, insurance company, claims department or legal office will be an added advantage.
• Good written and spoken English and Kiswahili.
• Demonstrated willingness to learn and develop practical skills in legal administration and insurance-related matters.

6. ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

19 November 2026 , 23:59

The Old Mutual Story!