Flood Insurance Reviewer

The Onshore Flood Insurance Reviewer performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles. Gains a concept and in-depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the group coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically, responsible for resolving basic to moderately complex problems based on practice and precedence.

Responsibilities

• Familiarity with Insurance, Mortgage and Banking products, programs, and processes.
• Create and foster a trusting and engaging work environment.  Lead by example and guarantee a culture of accountability, integrity, and respect.
• Ensure Procedures are up to date with Regulatory and Contractual Guidelines.
• Maintain timelines to achieve month end deliverables to Management.
• Ensure a consistent level of program knowledge by continuously expanding their understanding of Regulatory mandates and Reputational Risk.
• Serve as a subject matter expert partnering to provide support for documentation, research, or remediation of issues and corrective action plans.
• May recommend new options to enhance productivity in accordance with guidelines.
• Interact with numerous Citi entities including Legal, Compliance, Compliance Assurance, Internal Audit, Risk Management, BP&A, and Business Leaders.
• Participates in the program development, application and testing of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Identify, escalate, track, and help resolve risk issues including but not limited to technology and operational risk.
• Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency.
• Integrates other control functions to ensure all risks are fully scrutinized.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications: 

• Minimum of 0-2 years of relevant experience.
• Must demonstrate the ability to produce superior results with very high accuracy.
• Ability to work in a team environment, listen, and work well with others.
• Good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Good attention to detail with the ability to interpret data and organize information.
• Some experience in policy adherence, control effectiveness, and open communication.
• Excellent verbal, written communication and relationship building skills essential
• Time management and organizational skills. 
• Problem solving skills ability to see the big pictures with high attention to critical details.
• Ability to demonstrate proficiency with Microsoft Excel, Word, Outlook.
• Must be a quick learner able to achieve a thorough understanding of the loan origination process, regulatory requirements, and Citibank procedures in a short timeframe.
• Basic Microsoft Office skills are required and solid Excel and reporting experience preferred.
• Knowledge of LoanFX and Empower systems is preferred but not required.

Education: 

• Bachelor's/University degree or equivalent experience

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$43,960.00 - $57,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 03, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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