Business Systems Specialist
Back Office Platforms
Posted on 2/2/2023

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Greenwich, CT, USA • San Francisco, CA, USA • Austin, TX, USA • Raleigh...
Experience Level
Desired Skills
  • Bachelor's degree in MIS or CS preferred, or relevant concentration, with 6-7 years of experience; or a Graduate Degree (Masters) in MIS or CS preferred, or relevant concentration, with 4-6 years of experience; or relevant and equivalent business or IT experience of minimum of 8-10 years
  • Knowledge and understanding of business requirements, system analysis, and software development lifecycle
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology concepts to technical and nontechnical audiences
  • Experience with enterprise-wide system implementations
  • Poise and ability to act calmly and competently in high-pressure, high-stress situations
  • Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment and meet overall objectives
  • Ability to work with cross-functional, interdisciplinary, and virtual teams to achieve tactical and strategic goals
  • High level of personal integrity, and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
  • High degree of initiative, dependability, and ability to work with minimal supervision
  • Experience with Microsoft Teams, Word, PowerPoint, and Excel
  • Familiarity with best-in-class enterprise applications in the HR, Legal, EHS&S, and Business Continuity functions preferred, examples include Xylem Now, Docusign, Fusion, Workday, and Gensuite
  • Familiarity with integration processes across enterprise systems
  • Familiarity with identify management and authentication concepts, with platforms like One Identity and Active Directory
  • Comply with all regulatory, Legal and Human Resources mandates
  • Champion collaboration throughout the organization
  • Build, manage, and nurture a solid relationship with internal customers and align resources and priorities to ensure continuous customer satisfaction
  • Support the Enterprise Applications Manager and Business Relationship Managers in defining the cost / benefit statement for each new and existing solution for Communications, Finance, HR, Legal, Supply Chain, and Sustainability
  • Support enterprise-wide system implementations throughout the lifecycle of the project delivery, from start to finish including the ideation, vendor selection, define, design, development, testing, and implementation phases
  • Identify Communications, Finance, HR, Legal, Supply Chain, and Sustainability business requirements for new and re-engineered processes. Convert business requirements into technical designs
  • Support the design, documentation, implementation and continuous improvement for Communications, Finance, HR, Legal, Supply Chain, and Sustainability operational policies, processes, and systems across the company
  • Support the Program Management Organization (PMO) in defining project scope, expectations, and requirements. Identify, investigate, evaluate, and manage conflict and risk at project and business levels
  • Responsible for the project management and overall success of smaller enhancement efforts, which can be numerous and moderately complex, from start to finish including the design, development, testing, and implementation phases
  • Responsible for business analysis, testing, and delivery of application-to-application data integration implementations, in partnership with our Xylem Integration Platform team and external vendors, as appropriate
  • Ensure appropriate testing activities including functional, integration, performance, and user acceptance to ensure quality products and services
  • Work with the Vendor Management Organization and PMO to organize and execute “pilot tests” of new solutions
  • Provide Level 2 and 3 application support activities. Ensure response to escalated issues/incidents and utilize all available resources to resolve them in accordance with the published Service Level Agreement (SLA). Partner with Customers, IT team members, and/or software vendors to deliver solid, timely, and if necessary, creative solutions to the problem. Proactively monitor the help desk system and service ticket aging reports. Provide support to employees' questions and issues regarding standardized policies, processes and systems for Communications, Finance, HR, Legal, Supply Chain, and Sustainability
  • Collaborate with Organizational Change Management team to ensure that effective change management strategies are applied using Xylem's preferred ProSci framework. This includes ensuring effective communications, training materials, and delivery methods for impacted populations
  • Participate in monitoring activities for all assigned policies, processes, and systems to ensure conformance to standards. Support Corporate Audit's efforts in conducting and continuously improving the risk management activities across the applications within this team's scope of control
  • Maintain solid relationships with software vendor partner(s) to communicate new requirements. Actively participate in user groups to influence innovation and service improvements. Maximize productivity and service levels with existing software and support the Vendor Management Organization in negotiating favorable new contracts, as needs arise
  • Contribute to the definition of and adherence to IT standard processes and procedures. This includes but is not limited to 1. System Life Cycle Methodology; 2 Cybersecurity standards and policies; 3. Service Level Agreements; 4. compliance mandates (i.e., local, regional, and corporate policies and procedures; hardware/software established standards; etc.); and 5. governance framework, including the release management strategy and procedures
  • Perform related duties and fulfill responsibilities as required