Volunteer Engagement Coordinator

Position Title: Volunteer Engagement Coordinator
Reports to: Volunteer Program Director
Position Structure:Full time; 40-45 hours per week. Occasional evening and Saturday availability required to help facilitate volunteer groups. 
Department: Volunteer Program
Location: Hybrid/Fayetteville, AR. This position includes a combination of remote administrative work, in-office collaboration with the Volunteer Program Team at Purpose Hub, and hands-on time working with volunteers at Purpose Hub. Regular in-person presence is expected, with some flexibility to work remotely.
Compensation: $38,000 - $45,000 per year 

ABOUT PURPOSE BRANDS 414 

Purpose Brands 414 (PB414) is a faith-based nonprofit organization that creates and stewards redemptive initiatives where people experience dignity, hope, and the love of Jesus.

Through initiatives that currently include Beautiful Lives Thrift Boutique, Bold Lives Men's Thrift, and Thrift Out, we create ministry opportunities that meet tangible needs, restore communities, develop leaders, and faithfully steward resources for lasting Kingdom impact.

Our vision is to see every person flourish in relationship with Jesus.

ABOUT BEAUTIFUL LIVES THRIFT BOUTIQUE

Beautiful Lives Thrift Boutique is an upscale shopping environment at a thrift price point, serving women of all backgrounds with dignity and hope. 

ABOUT BOLD LIVES MEN’S THRIFT

Bold Lives Men's Thrift will provide a high-end shopping experience without the high-end price tag, giving men the confidence to look sharp and live boldly

ABOUT THRIFT OUT

Thrift Out exists to extend the stewardship cycle of garments while offering a clean, organized, deeply discounted shopping experience, allowing every person to leave with more dignity, more hope, and more for their family.

POSITION SUMMARY

The Volunteer Engagement Coordinator works in collaboration with other members of the Volunteer Program team and is responsible for recruiting and connecting individuals and groups to opportunities to serve while managing the administrative processes and systems that support their involvement.

PRIMARY RESPONSIBILITIES

Christian Faith & Ministry Responsibilities

• Participate in and lead prayer as part of internal meetings and team gatherings, which may include, depending on your role, L10 meetings, monthly store meetings, and other PB414 meetings. 
• Offer to pray with customers and team members when appropriate, providing encouragement and support consistent with the core of PB414’s Christian mission.
• Act as a messenger and teacher of the Christian faith by providing Christ-centered encouragement and guidance to customers and team members, pointing them toward biblical truth and the hope of the Gospel.
• Conduct oneself in a manner consistent with the PB414's statement of faith, values, and expectations.

Shared Mission Responsibilities

• Volunteers are an essential part of the PB414 mission. Every team member is expected to welcome, support, and empower volunteers while providing the leadership and guidance they need to succeed.
• Fundraising is essential to the PB414 mission. Every team member is expected to support and participate in fundraising efforts while helping build awareness, relationships, and support for our mission.

Job Specific Responsibilities

Volunteer Recruitment 

• Develop and implement strategies to recruit individual volunteers and volunteer groups.
• Proactively identify and pursue new opportunities to engage community organizations, develop volunteer partnerships, and expand PB414's volunteer network.
• Represent Purpose Brands 414 at community events, volunteer fairs, and networking opportunities when there is a volunteer recruitment focus.
• Provide the Marketing team with volunteer opportunity dates, details, and other information needed for promotional communications.

Volunteer Requests, Placement & Group Coordination

• Serve as the primary contact for PB414 leaders requesting volunteer support, assessing needs and determining appropriate recruitment strategies.
• Match individual volunteers and groups with opportunities based on interests, skills, availability, and organizational needs.
• Serve as the primary contact for community volunteer groups from initial inquiry through placement, service, and follow-up.
• Manage group documentation, schedules, and other administrative needs.

Volunteer Systems, Administration & Onboarding

• Serve as the primary Volunteero (volunteer management platform) administrator and subject matter expert, managing volunteer profiles, records, registrations, forms, opportunities, and system updates.
• Oversee volunteer onboarding from registration through completion of required steps
• Create and manage volunteer opportunities in Volunteero 
• Provide Volunteero training and support to staff, Volunteer Leads, and volunteers.
• Partner with the Volunteer Operations Lead to maintain effective onboarding processes and volunteer journeys, creating new training pathways as needed for volunteer program growth

Volunteer Engagement, Retention & Recognition

• Connect volunteers with additional service opportunities, leadership roles, and ways to deepen their involvement, including the implementation of new volunteer teams 
• Maintain ongoing relationships with volunteers and group coordinators, identifying opportunities to deepen engagement, increase participation, and build long-term connections.
• Monitor volunteer engagement and retention, identifying opportunities to strengthen the volunteer experience and encourage continued involvement.
• Respond to volunteer requests for verification of service hours,
• Foster a volunteer culture that reflects the mission, values, and servant-hearted culture of Purpose Brands 414.
• Manage and coordinate the volunteer recognition plan, proactively monitoring service milestones, identifying opportunities to recognize and appreciate volunteers, and coordinating awards, gifts, and other recognition efforts in alignment with the approved plan and budget.
• Evaluate recognition efforts and recommend new ideas and improvements that strengthen volunteer engagement, appreciation, and retention.
• Assist with Volunteer Appreciation Month and the annual Volunteer Brunch in April

Reporting & Continuous Improvement

• Maintain volunteer program reports, dashboards, and performance metrics.
• Review volunteer data to identify trends, evaluate engagement and retention, and identify areas for improvement.
• Identify and recommend improvements to volunteer systems, administrative processes, recruitment strategies, and communication.

Intern Supervision

• Provide day-to-day leadership and support to interns directly assigned to the position, including communicating expectations, providing guidance and feedback, and addressing performance or development needs.

Purpose Hub Volunteer Support

• Provide on-site support at Purpose Hub as needed to facilitate volunteer groups. This will include occasional Saturdays and evenings
• Create a welcoming, mission-centered experience by answering questions, helping volunteers understand their roles and responsibilities, and ensuring groups are effectively engaged during their time at Purpose Hub.

Additional Responsibilities

• Adapt to changing organizational priorities and volunteer needs.
• Perform other duties as assigned in support of the mission and growth of Purpose Brands 414.

QUALIFICATIONS

• Strong relationship-building and communication skills.
• Comfortable with recruiting, outreach, networking, and developing community partnerships.
• Highly organized and detail-oriented, with strong administrative and follow-through skills.
• Comfortable using technology, managing databases, and learning new systems.
• Takes initiative, manages multiple priorities, and looks for ways to improve processes.
• Able to work independently while collaborating with team
• Ability to communicate with warmth, clarity, and professionalism across email, phone, and in-person interactions.
• Experience with volunteer management, nonprofit administration, or community engagement.
• Alignment with the mission, values, and faith-centered culture of Purpose Brands 414.

BENEFITS

• Annual cost-of-living adjustment: 3%
• Benefits eligibility: Optional medical, dental, vision, disability, and flexible spending account (FSA) plans
• Life insurance: Employer-provided $50,000 policy
• Paid Time Off: Team members receive 20 days of PTO annually, prorated based on hire date, in addition to 10 paid holidays and organizational holiday closures. PTO accrual increases with tenure
• Volunteer Paid Time Off (VTO): Team Members receive 3 days paid to volunteer annually
• Work anniversary recognition: Annual gifts to celebrate each year of service
• Annual Holiday Gift: Team members receive an annual holiday gift from PB414 as a special expression of appreciation and gratitude during the Christmas season
• Sabbatical benefit: 15-day paid sabbatical at 1.5x pay for every 7 consecutive years of service with PB414
• Team member discount: 50% discount with a maximum of $10 per item on purchases across PB414 Initiatives
• Well-being support: Access to certified counseling services through The Joshua Center
• Professional development: Ongoing investment in personal, professional, leadership, and spiritual growth
• Purpose-driven work: Opportunity to serve within an EOS run, Kingdom-minded marketplace ministry alongside a dedicated, mission-driven team

The position description may not encompass all assigned responsibilities and is subject to change. The description shared within this document encompasses a present knowledge of what the needs will be and will include.