Human Resource Business Partner
Teleperformance
Human Resource Business Partner
Teleperformance
Outsourced customer experience management services
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
Your footprint as an HR Business Partner will be to provide day-to-day guidance to the Operations Team and act as Primary Point of Contact in all areas of HR including but not limited providing performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions), interpreting HR policies and procedures, and driving all HR Initiatives and programs.
In addition, you will work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Finally, you will partner with the HR Knowledge Center in providing critical data and information in all areas of HR to help to drive business results.
This position is 100% onsite at the McAllen, Texas location. Work at home is not available for this position.
Your Responsibilities
Identify, research, and present best practices within HR function to continually enhance HR credibility and performance.
Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems.
Partners with the HR Knowledge Center, Director of HR and all other HR areas to drive HR initiatives & programs throughout TP based on organizational needs & industry best practices.
Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes.
Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business
Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level
Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters
Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit
Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)
Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues
Partners with corporate level HR functions such as Compensation, Knowledge Center, HRIS, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements
Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas
Performs other related duties as assigned
Qualifications
Bachelor’s degree in Business, HR or equivalent combination of experience and education with experience in Human Resources Management
5+ years of proven success in managing a professional Human Resources team of 10 or more experienced level associates.
Experience in an HR role where individual acted as a true partner to the business by utilizing HR data and information to address and solve real world people problems.
Solid knowledge of HR Federal and State Laws regarding Wage and Hour law, FMLA, ADA, etc.
Solid knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required
Excellent interpersonal skills with a positive attitude while maintaining the highest level of confidentiality
Ability to effectively communicate in English both verbally and written with all levels of staff and management throughout the organization with extreme attention to detail
Excellent organization skills with the ability to prioritize multiple demands and work independently as well as with others while creating a positive partnership with the Operations group
Excellent time management skills are imperative
Position requires flexible availability and must be able to adjust schedule influenced by current business needs
Experience working with multiple locations or a significant workforce preferred
Must be prompt and dependable with excellent attendance history
Must pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Compensation: 70000 to 75000 (USD)
Outsourced customer experience management services
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
Explore more opportunities at Teleperformance