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ESET

Subscription-based cybersecurity software and threat detection

Inside Channel Account Manager - MSP Focus

Business Development & PartnershipsPosted on Nov 13
Full-timeBoston, MA, USANo salary listedIn-person

About the Job

Requirements

  • A Bachelor's degree in Business, Marketing, Sales, Information Technology, or a related field is preferred; equivalent education and relevant sales experience will be considered.
  • Four to six years of experience in account management, channel sales, or business development within cybersecurity, software, or technology.
  • Proven success managing and growing existing customer accounts through channel partners, distributors, and resellers.
  • Demonstrated ability to build trusted customer relationships, identify expansion opportunities, and exceed revenue targets.
  • Experience developing account plans, managing complex sales cycles, and accurately forecasting revenue.
  • Strong understanding of indirect sales models and ability to influence and collaborate with partners to achieve customer success.
  • Experience working cross-functionally with Sales, Sales Engineering, Marketing, Customer Success, and Distribution teams.
  • Strong verbal and written communication, interpersonal, and relationship-building abilities.
  • Self-motivation, willingness to learn and grow in sales, comfort making outbound calls and engaging prospective customers, strong organization and time management, and ability to work independently and collaboratively.
  • Basic proficiency with Microsoft Office; experience with a customer relationship management system such as Salesforce or HubSpot is a plus.
  • Willingness to receive coaching and adapt to feedback.

Responsibilities

  • Develop and execute a channel strategy to grow the managed service provider business, including recruiting, enabling, and scaling strategic partnerships to drive revenue and market expansion.
  • Build relationships with managed service provider partners and their sales organizations, creating joint go-to-market strategies, pipeline development plans, and programs that increase partner-sourced and partner-influenced business.
  • Own managed service provider partner performance and growth through forecasting, business planning, enablement, and ongoing optimization of channel programs and incentives.
  • Conduct regular business reviews with customers and partners to identify expansion opportunities, strengthen relationships, and drive long-term account growth.
  • Collaborate with Sales, Marketing, Product, and Operations to deliver solutions and resources that help partners win and retain customers.
  • Enable partners with the knowledge, tools, and resources needed to support shared customer accounts and position ESET solutions.
  • Maintain knowledge of ESET's product portfolio, cybersecurity trends, and competitive landscape to articulate value and address competitive challenges.
  • Maintain accurate customer, partner, opportunity, and forecasting data in the customer relationship management system.
  • Support partners with deal registration, quoting, and order management to facilitate sales execution.
  • Achieve monthly, quarterly, and annual revenue, retention, and key performance indicator targets.
  • Perform other duties as assigned.

About the Company

ESET

Subscription-based cybersecurity software and threat detection

ESET provides cybersecurity solutions for both businesses and individuals, including antivirus software, endpoint protection, and advanced threat detection. Its products protect devices and networks by using machine learning to identify malware and suspicious activity, with regular updates and 24/7 support. Enterprise offerings include managed security services and consulting, tailored to the needs of large organizations. The company primarily sells annual or multi-year subscriptions, enabling customers to receive ongoing protection and updates. ESET differentiates itself through a broad product portfolio, a strong reputation for reliable security, and the use of machine learning to enhance threat detection. Its goal is to keep digital environments secure across industries like finance, healthcare, and education by preventing cyber threats and providing timely responses and support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Bratislava, Slovakia
Founded
1992

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